Director, Delivery & Implementation

Jonas Software

. Accountable for implementation delivery from initial planning through configuration, integration, testing, launch, hyper care, and transition .

Posted 10/8/2026full-timeRemote • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex enterprise software implementations, focusing on SaaS methodologies, client engagement, and operational efficiency. Proven ability to build and mentor high-performing teams while establishing delivery standards and KPIs for successful project outcomes.

Highest-signal resume keywords

SaaS Implementation MethodologiesClient-Facing Delivery ManagementRisk Identification and MitigationTeam Leadership and DevelopmentData Architecture and System Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software ImplementationProject DeliveryProgram GovernanceImplementation AnalyticsConfiguration LibrariesIntegration PatternsAutomationAI-Assisted ToolingBudget ManagementResource Allocation

Soft Skills

Analytical Problem-SolvingDecision-MakingExecutive PresentationRelationship BuildingCollaboration

Tools & Technologies

APIsEDILoyalty PlatformsImplementation PlaybooksClient Onboarding Standards

Industry Keywords

Retail OperationsECommerceSupply ChainCustomer SuccessOperational Efficiency

About the role

Key responsibilities & impact

Accountable for implementation delivery from initial planning through configuration, integration, testing, launch, hyper care, and transition
Set the strategic direction for CORA Loyalty's Delivery and Implementation function
Build and scale program delivery capability for complex and strategically significant engagements
Own the client implementation methodology, including playbooks, governance, templates, reusable assets, onboarding standards, launch readiness, and transition to Customer Success
Establish delivery standards and KPIs focused on quality, client adoption, operational efficiency, financial performance, and team development
Advance AI use in implementation planning, project delivery, documentation, testing, client enablement, and operational reporting
Develop reusable implementation assets, automation, AI-assisted tooling, integration patterns, configuration libraries, and delivery playbooks
Serve as senior sponsor and escalation point for strategic and high-risk client implementations
Build trusted relationships with client sponsors, operational leaders, technology stakeholders, and executive teams
Provide executive oversight of complex deployments and lead or support strategically significant programs
Lead risk identification, mitigation planning, issue resolution, and executive communication across the implementation portfolio
Partner with Customer Success and Support on transition to ongoing adoption and value realization
Collaborate with Sales and Solution Consulting on client expectations, implementation strategy, scope, and success criteria
Establish and enforce standards across planning, discovery, solution design, configuration, integration, testing, training, launch, and hypercare
Coordinate with Product and Engineering on solution architecture, data migration, system configuration, integration strategy, and technical deployment
Coordinate complex integrations with Product, Engineering, client technical teams, and third-party vendors
Establish portfolio reviews, delivery forecasting, utilization management, implementation analytics, and continuous improvement initiatives
Oversee forecasting, staffing, utilization, capacity planning, and resource allocation
Support Statements of Work, implementation estimates, change requests, and delivery commitments
Provide executive reporting on implementation performance, client health, delivery risks, capacity, and emerging trends
Lead, mentor, and develop a team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants
Partner on workforce planning, hiring, onboarding, succession planning, and organizational development

Requirements

What you’ll need

Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Retail Operations, or a related field; equivalent practical experience may be considered
5+ years of progressive experience leading enterprise software, SaaS, or technology implementations
3+ years of people-leadership experience managing implementation, consulting, delivery, or professional services teams
Proven experience leading client-facing delivery for complex enterprise customers and managing multiple concurrent implementations
Strong knowledge of SaaS implementation methodologies, program governance, and enterprise software deployment practices
Demonstrated ability to manage delivery risk, scope, timelines, budgets, resource requirements, and client expectations
Strong analytical, problem-solving, decision-making, and executive presentation capabilities
Strong understanding of data architecture, system integrations, APIs, EDI, and enterprise application ecosystems
Loyalty platform experience strongly preferred
Familiarity with grocery, retail, or eCommerce operations is an asset

Benefits

Comp & perks

Full-time regular employment
37.5 scheduled weekly hours