Implementation Manager

Jonas Software

. Own day-to-day management and implementation of BEC Legal Systems products and upgrades from kickoff through go-live .

Posted 10/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and implementation of legal practice management systems, with a strong focus on training, support, and collaboration across teams. Proficient in utilizing generative AI tools and familiar with document management systems to enhance operational efficiency.

Highest-signal resume keywords

Client OnboardingLegal Practice ManagementGenerative AI ToolsMicrosoft 365Document Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Legal Practice ManagementMatter ManagementDocument AutomationData AnalysisMetrics Development

Soft Skills

Excellent Communication SkillsStrong Listening SkillsService OrientationIndependent Work

Tools & Technologies

Microsoft 365NetDocumentsIManageCloud Operations

Industry Keywords

Professional ServicesClient TrainingImplementation Best PracticesHelpdesk Support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own day-to-day management and implementation of BEC Legal Systems products and upgrades from kickoff through go-live
Consult directly with clients to understand business needs and design and configure suitable solutions
Deliver client training and education on software configuration, integrations, and data entry
Collaborate with R&D, QA, Support, and Sales to deliver implementations aligned with customer expectations
Establish relationships with internal teams and manage project delivery
Analyze client business practices and recommend implementation best practices
Conduct onsite and web-based training sessions
Assist clients during implementation and post-go-live, including reporting issues and enhancement requests
Provide product-use expertise to R&D and QA teams to inform product direction and quality
Assist with internal employee training
Provide Helpdesk support when needed
Travel to client sites and other locations as needed

Requirements

What you’ll need

Post-secondary degree, or an equivalent combination of experience and education
5+ years in a customer-facing professional services role leading client onboarding and implementations
Hands-on experience with legal practice management, matter management, or document automation platforms
Experience using generative AI tools such as Claude, ChatGPT, or Copilot
Capability to excel in a data-driven, metrics-oriented environment, and to build metrics where they do not yet exist
Excellent written and verbal communication skills, with strong listening skills and a genuine service orientation
Comfortable working independently and remotely in a lean organization where leaders are strategic and hands-on
Familiarity with Microsoft 365, including Outlook, Word, and SharePoint
Familiarity with document management systems such as NetDocuments or iManage
Exposure to cloud operations or hosted application support environments

Benefits

Comp & perks

Estimated 5-10% travel
Full-time employment
Regular worker status
Remote work arrangement
40 scheduled weekly hours