Implementation Manager

Jonas Software

. Own the day-to-day management and implementation of BEC Legal Systems products and upgrades from kickoff through go-live .

Posted 10/6/2026full-timeCincinnati • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client onboarding and implementations for legal practice management systems, with a strong focus on training, configuration, and post-go-live support. Proficient in utilizing generative AI tools and familiar with document management systems to enhance client outcomes and operational efficiency.

Highest-signal resume keywords

Client Onboarding ManagementLegal Practice Management ExperienceGenerative AI Tool ProficiencyMicrosoft 365 FamiliarityDocument Management Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementSoftware ConfigurationData AnalysisTraining DeliveryProject Management

Soft Skills

Excellent Communication SkillsStrong Listening SkillsService OrientationIndependent Work Capability

Tools & Technologies

Microsoft 365NetDocumentsIManageGenerative AI Tools

Industry Keywords

Legal SystemsMatter ManagementDocument AutomationCloud OperationsHosted Application Support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the day-to-day management and implementation of BEC Legal Systems products and upgrades from kickoff through go-live
Consult with clients to understand business needs and design and configure appropriate solutions
Deliver client training on software configuration, application integrations, and data entry
Collaborate with R&D, QA, Support, and Sales to manage projects and meet customer expectations
Establish relationships with internal teams and manage project delivery
Analyze client business practices and identify best practices for software installations and conversions
Conduct onsite and web-based training sessions
Assist clients during implementation and post-go-live, including reporting issues and enhancement requests
Provide product expertise to R&D and QA teams to inform product direction and quality
Assist with internal employee training
Provide Helpdesk support when needed
Independently manage implementations and upgrades, configuration, training, data, timelines, and go-live
Build post-go-live client outcomes and reduce escalations

Requirements

What you’ll need

Post-secondary degree, or an equivalent combination of experience and education
5+ years in a customer-facing professional services role leading client onboarding and implementations
Hands-on experience with legal practice management, matter management, or document automation platforms as a user or administrator
Experience using generative AI tools such as Claude, ChatGPT, or Copilot
Capability to excel in a data-driven, metrics-oriented environment and build metrics where they do not yet exist
Excellent written and verbal communication skills, with strong listening skills and a genuine service orientation
Comfortable working independently and remotely in a lean organization where leaders are strategic and hands-on
Familiarity with Microsoft 365, including Outlook, Word, and SharePoint
Familiarity with document management systems such as NetDocuments or iManage
Exposure to cloud operations or hosted application support environments

Benefits

Comp & perks

Regular worker type
Full-time schedule
40 scheduled weekly hours
Remote work arrangement
Periodic visits to the Cincinnati office and occasional client sites/industry conferences as needed