Project and Implementation Specialist

Jonas Software

. Implement projects as assigned by the Director of Professional Services .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in implementing projects and training processes while maintaining strong customer service and communication skills. Proven ability to problem solve and multitask effectively in high-pressure environments.

Highest-signal resume keywords

Implementation ExperienceCustomer Service FocusExcellent Communication SkillsProblem SolvingInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ImplementationSystem InstallationsHardware StagingTraining DevelopmentEscalation Management

Soft Skills

Active ListeningFlexibilityPatienceResults-Oriented AttitudeDesire to Learn

Certifications & Qualifications

Valid Driver's License

Industry Keywords

HealthcareSenior LivingFood Service

About the role

Key responsibilities & impact

Implement projects as assigned by the Director of Professional Services
Develop and apply innovative product and services implementation strategies
Work closely with Project Managers to map out and complete project deliverables
Perform system implementations, on-site installations, hardware staging, and training
Maintain communication with customers and internal departments regarding escalated incidents
Address escalations from other departments
Perform other duties as assigned

Requirements

What you’ll need

2+ years’ experience in a professional services role with an understanding of the fundamentals of training and implementation processes
Implementation experience with a strong focus on customer service
Ability to communicate technical or complex topics to non-technical audiences
Ability to take on new challenges with a results-oriented attitude and a sense of vision and purpose
Desire to learn new things and evolve in competencies in different areas
Proven track record for problem solving and multitasking
Strong interpersonal skills and ability to deal with customers, vendors, colleagues, and prospects
Excellent written and oral communication skills with active listening skills
Patience, flexibility, and ability to effectively problem solve under pressure
Strong sense of integrity and trust
Experience with Healthcare, Senior Living, or Food Service is a plus
A valid Driver’s License is required
Ability to travel up to 50% of the time

Benefits

Comp & perks

Opportunity to work remotely
Up to 50% on-site travel required