Risk Supervisor

Jonas Software

. Lead and oversee daily Risk team activities, ensuring queues, investigations, alerts, reviews, and escalations meet service levels .

Posted 10/15/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and oversee daily Risk team activities, ensuring queues, investigations, alerts, reviews, and escalations meet service levels
Supervise merchant risk monitoring for fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks
Review and approve escalated investigations involving held transactions, large ticket activity, refunds, duplicate transactions, authorizations, declines, ACH returns, suspicious behavior, and emerging trends
Manage team workloads, priorities, queue assignments, and resource allocation
Conduct quality assurance reviews of cases, documentation, outreach, escalations, workflows, and monitoring activities
Coach, mentor, train, and provide performance feedback to Risk Analysts
Oversee bank account change controls, including validations, approvals, quality reviews, system updates, and post-change monitoring
Ensure ongoing merchant monitoring programs are implemented on a regular cadence
Support enhanced due diligence for high-risk industries, MCCs, NEC classifications, firearms and ammunition merchants, non-profits, and restricted categories
Oversee chargeback, ACH, and NACHA monitoring programs, including thresholds, return rates, recurring payments, remediation, and risk trends
Review and approve risk assessments, recommendations, merchant restrictions, monitoring plans, escalations, and account actions
Ensure periodic KYC/KYB refreshes, merchant portfolio reviews, and documentation validation are completed accurately and on schedule
Prepare and deliver risk reports, KPI dashboards, operational updates, portfolio analyses, escalation summaries, and trend reports for leadership
Identify emerging risks, operational gaps, control weaknesses, and process improvement opportunities; implement corrective actions
Partner with Underwriting, Compliance, Product, Finance, Onboarding, Merchant Support, and external partners to resolve complex issues and improve workflows
Support audits, compliance reviews, sponsor bank requests, processor inquiries, and operational examinations
Assist with policy development, procedure documentation, workflow enhancements, risk framework expansion, and strategic initiatives
Adapt controls, processes, priorities, and team responsibilities as business needs evolve
Own leadership initiatives, special projects, and additional management-assigned responsibilities

Requirements

What you’ll need

5+ years of experience in risk operations, payments, fraud prevention, underwriting, compliance operations, banking operations, or related fields
1–3 years of leadership, team lead, supervisory, or management experience
Required to travel up to 15% annually
Strong understanding of payment processing, merchant acquiring, transaction monitoring, chargebacks, ACH processing, NACHA rules, fraud prevention, and operational risk management
Demonstrated ability to lead teams, prioritize workloads, manage escalations, and drive operational performance
Strong analytical and decision-making skills
Experience building procedures, monitoring programs, controls, scorecards, dashboards, and operational reporting
Excellent communication, coaching, and stakeholder management skills
Experience managing multiple projects, investigations, escalations, and competing priorities simultaneously
Strong attention to detail and ability to maintain high-quality standards
Ability to work cross-functionally with Risk, Compliance, Underwriting, Operations, Product, Finance, and external partners
Working knowledge of ACH processing, NACHA Operating Rules, ACH return thresholds, and payments risk management best practices
Preferred: experience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations
Preferred: experience leading risk monitoring, fraud prevention, underwriting, compliance, or operational support teams
Preferred: familiarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification platforms
Preferred: experience developing KPIs, SLAs, quality assurance programs, operational reporting, and team performance metrics
Preferred: experience supporting audits, sponsor bank reviews, regulatory examinations, and compliance initiatives
Preferred: knowledge of MCC governance, high-risk verticals, prohibited merchant categories, and enhanced due diligence requirements
Preferred: experience designing and implementing risk controls, monitoring frameworks, escalation procedures, and operational workflows
Preferred: experience with ACH risk monitoring programs, NACHA compliance requirements, return rate management, and payment network rules
Preferred: experience with risky business verticals and building monitoring around them

Benefits

Comp & perks

Regular worker type
37.5 scheduled weekly hours
Remote work arrangement
Travel opportunities up to 15% annually for company meetings, leadership events, partner engagements, training, conferences, and other business-related activities