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About the role
Key responsibilities & impact- Deliver live CMS training sessions to end-users
- Create and maintain written and video training materials
- Ensure training materials reflect current UI, workflows, and processes
- Gather client feedback and report friction points or improvement suggestions
- Train internal staff in systems and processes
- Lead internal knowledge-sharing sessions and hands-on walkthroughs
- Support launches through sitemapping/site architecture, text and image collection and loading, CMS website configuration, module build-outs, and quality assurance testing
- Partner with Project Managers to help clients prepare for launch
Requirements
What you’ll need- Excellent verbal and written communication skills
- Ability to communicate effectively with peers, stakeholders, and external clients
- Composure under pressure
- Independent self-starter able to become technically proficient in a deep software application
- Strong attention to detail
- Strong perseverance and ability to finish tasks
- Ability to effectively multitask in a deadline-driven atmosphere
Benefits
Comp & perks- Full-time regular employment
- 37.5 scheduled weekly hours