Senior Program Manager

Jones Knowles Ritchie

. Manage and lead a range of projects with varied deliverables, workflows, and stakeholders .

Posted 10/2/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing multiple projects and client relationships within a branding or creative agency, with a strong focus on project documentation, financial management, and team collaboration. Exhibits excellent communication and organizational skills to drive project efficiency and maintain client satisfaction.

Highest-signal resume keywords

Senior Program/Project ManagementProject Documentation ManagementClient Relationship ManagementBudget and Profitability ManagementCreative Process Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementScope of Work CreationChange Request ManagementTimeline ManagementResourcing PlanningProject QuotingBurn Rate AnalysisFinancial ReportingProject PlanningRisk Identification

Soft Skills

Strong CommunicationOrganizational SkillsRelationship BuildingConflict ManagementAdaptability

Tools & Technologies

Project Management ToolsResourcing Tools

Industry Keywords

BrandingCreative AgencyDesign HubClient ServicesCreative Processes

About the role

Key responsibilities & impact

Manage and lead a range of projects with varied deliverables, workflows, and stakeholders
Manage multiple project timelines across multiple clients within a Design Hub, ensuring deadlines are met and deliverables completed
Create and manage scopes of work, change requests, timelines, and resourcing plans
Maintain project management and resourcing tools, burn rates, and project financial reports
Initiate client and internal team reviews at appropriate milestones
Build client relationships as the day-to-day project lead in partnership with Client Services
Analyse client challenges and briefs and create project plans aligned with budget and process
Partner with Creative, Strategy, and Creative Services teams to preserve creative intent and source appropriate expertise
Manage internal and external communications across diverse teams and priorities
Determine suitable talent for projects based on capabilities, efficiency, costing, and desired outcomes
Offer ideas and solutions to client challenges based on brand and business understanding
Drive project efficiency and profitability through quoting, resourcing, forecasting, and reporting
Identify and resolve overburn and project risks with Hub and Finance teams
Motivate, support, and inspire teams; manage conflict and respond proactively to change

Requirements

What you’ll need

Proven experience in a Senior Program/Project Management role, ideally within a branding, design, or creative agency or a comparable in-house studio
Track record of managing multiple concurrent projects and client relationships, with strong prioritisation and time-management skills
Experience creating and managing project documentation such as scopes of work, change requests, timelines, and resourcing plans
Strong understanding of creative processes and the ability to preserve intent across different mediums and channels
Experience partnering with Client Services teams to manage client expectations and deliver a consistent client experience
Commercial awareness, including experience with project quoting, resourcing, burn rates, and budget and profitability management
Excellent communication skills, with the ability to adapt style to different audiences, teams, and seniority levels
Strong organisational and coordination skills, with meticulous attention to planning across multiple workstreams
Comfortable managing conflict and navigating change calmly under pressure
Strong relationship-building skills, both internally and with external partners, experts, and collaborators
Confident using project management and resourcing tools, and keen to adopt new technology
Genuine passion for branding and creativity, with curiosity about client businesses and industries

Benefits

Comp & perks

Competitive salary
Lively Shoreditch studio location
Hybrid working policy, minimum 2 days pw in the Shoreditch studio
Bupa Healthcare, including dental option
Income protection & life insurance
Classpass credits
Group personal pension
25 days holiday + time given at Christmas and New Year
Summer Fridays x 2
Birthday day off
Season ticket loan (after probation)
Cycle to work scheme (after probation)
Enhanced parental leave policies (after probation)
Referral scheme for new hires (after probation)
2 weeks work from anywhere, by agreement with line manager (after probation)