Jones Knowles Ritchie

Program Manager

• Manage and lead a range of projects with varied deliverables, workflows, and stakeholders
• Manage multiple project timelines across multiple clients within a Design Hub, ensuring deadlines are met and deliverables completed
• Create and manage scopes of work, change requests, timelines, and resourcing plans
• Maintain project management and resourcing tools, burn rates, and project financial reports
• Initiate client and internal team reviews at appropriate milestones
• Build client relationships as the day-to-day project lead in partnership with Client Services
• Analyse client challenges and briefs and create project plans aligned with budget and process
• Partner with Creative, Strategy, and Creative Services teams to preserve creative intent and source appropriate expertise
• Manage internal and external communications across diverse teams and priorities
• Determine suitable talent for projects based on capabilities, efficiency, costing, and desired outcomes
• Offer ideas and solutions to client challenges based on brand and business understanding
• Drive project efficiency and profitability through quoting, resourcing, forecasting, and reporting
• Identify and resolve overburn and project risks with Hub and Finance teams
• Motivate, support, and inspire teams; manage conflict and respond proactively to change

Senior Program Manager