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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise accounts with a focus on retention, expansion, and client satisfaction. Proficient in analyzing marketplace metrics and translating data into actionable insights for clients.
Highest-signal resume keywords
End-To-End Account OwnershipMarketplace Metrics AnalysisPresentation Skills at Senior LevelCommercial Skills in Account ManagementPractical Use of LLMs and AI Agents
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Marketplace MetricsData AnalysisPrice Policy ComplianceClient Relationship ManagementBusiness Review Execution
Soft Skills
Composure in Difficult ConversationsNegotiation SkillsCustomer Advocacy
Industry Keywords
E-CommerceBrand ManagementClient Satisfaction Index1P vs 3PBuyBox
About the role
Key responsibilities & impact- Own the relationship, the delivered value, and the renewal of every enterprise account
- Run the monthly business review with the client's team and quarterly planning across the book
- Turn Mercado Livre and Shopee data into personal insights and practical recommendations
- Drive retention and expansion revenue inside the existing client base
- Conduct in-depth interviews and training demonstrations to gather customer insights and advocate for customer needs in product discussions
- Keep the client satisfaction index for the service high
- Travel to clients and industry events: 2–3 trips per year plus ad hoc visits
Requirements
What you’ll need- End-to-end ownership of large marketplace seller or brand accounts: onboarding, adoption, business review rhythm, renewal and expansion
- Practical knowledge of brand-side marketplace metrics: category share by value and units, 1P vs 3P, assortment and availability, BuyBox, average ticket, unauthorised seller detection
- Experience with price policy compliance for brands: suggested vs monitored price, share of listings inside and outside policy, EAN/SKU matching
- Ability to read raw data, decide what it means for the client's commercial plan and write a recommendation the client can act on
- Presentation skills at senior level: business reviews for brand managers, e-commerce heads and commercial directors
- Commercial skills inside an existing account: building the case for an add-on, negotiating a renewal, working with a procurement team
- Composure in difficult conversations: explaining a data discrepancy or a missed deliverable without losing the relationship
- Practical daily use of LLMs and AI agents at work
- English at B2 level or above (preferred)
- Spanish is a plus
Benefits
Comp & perks- Compensation package: base salary and bonuses
- PJ employment with a possibility to move to CLT employment later
- Collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions