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Joom

Senior Sales Operations Analyst

Joom

. Support key account managers across the full sales cycle in the mid-market and enterprise segments .

Posted 11/5/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales operations and financial operations, with a strong focus on B2B environments. Proficient in using ERP and CRM systems, as well as AI tools to enhance sales processes and automate routine tasks.

Highest-signal resume keywords
Sales Operations ExperienceB2B BackgroundFluent English And PortugueseHands-On Experience With ERP And CRM SystemsStructured Analytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales Proposal StructuringSLA TrackingDeal Certification ChecksProcedure Compliance VerificationDelivery Issue ResolutionStock CoordinationProcess DesignAutomation With AI ToolsAccounts Payable ExperienceFinancial Operations Knowledge
Soft Skills
Customer-Facing CommunicationAnalytical Thinking
Tools & Technologies
SAPSalesforceHubSpotAI ToolsClaudeChatGPT
Industry Keywords
Mid-Market SalesEnterprise SalesPost-Sales OperationsLogistics SetupPayment Procedures

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Support key account managers across the full sales cycle in the mid-market and enterprise segments
  • Structure new types of sales proposals before signing, including logistics setup, container and product details, and payment procedures
  • Run post-sales operations, including SLA tracking at each deal stage, deal certification checks, and verification of procedure compliance
  • Resolve delivery delays, customs issues, returns and discounts
  • Coordinate with the supply team in China on stock, product details and shipping constraints
  • Design end-to-end processes for new sales flows and automate routine work with AI tools

Requirements

What you’ll need
  • 3–5 years in sales operations or financial operations
  • B2B background
  • Fluent English and Portuguese
  • Hands-on experience with ERP and CRM systems such as SAP, Salesforce, HubSpot or similar
  • Comfortable using AI tools to support sales operations and automate processes
  • Structured analytical thinking
  • Strong customer-facing communication
  • Preferred: experience using AI tools such as Claude or ChatGPT to automate operational routines
  • Preferred: background in accounts payable or another financial operations function

Benefits

Comp & perks
  • Performance-based bonuses
  • CLT employment
  • Flexible hours
  • Possibility to work remotely 52 days per year
  • 30 days of paid annual leave
  • Extended health insurance OMINT Saúde for employees, spouses, and children
  • Dental care
  • Transportation allowance
  • Daily meal allowance
  • 100% paid sick leave
  • Licenses and access to a wide range of AI tools
  • Opportunities for promotions
  • Professional trainings
  • English courses
  • Annual team building activities
  • Knowledge-sharing workshops
  • Collaboration with colleagues across Portugal, Brazil, Latvia and China