Customer Success Associate

JOOR

. Develop a trusted advisor relationship with customers, aligned with the client’s business case and business strategy .

Posted 10/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $63,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, focusing on driving product adoption, customer satisfaction, and revenue growth through effective relationship management and strategic upselling. Proficient in collaborating with cross-functional teams to advocate for client needs and enhance service delivery.

Highest-signal resume keywords

Account ManagementCustomer AdvocacySaaS ExperienceNegotiation SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Adoption StrategiesUpsellingCross-SellingBusiness Strategy AlignmentCustomer Requirements Assessment

Soft Skills

Excellent Communication SkillsProactive ApproachProfessionalismProblem-SolvingUrgency

Industry Keywords

Customer SatisfactionAccount Health ScoresRenewal RatesChurn ManagementSaaS

About the role

Key responsibilities & impact

Develop a trusted advisor relationship with customers, aligned with the client’s business case and business strategy
Establish and oversee customer adoption, training, and best practices to drive incremental value and return on investment
Understand and assess customer requirements, service adoption, and corporate structure for JOOR rollout and adoption
Foster urgency, professionalism, and execution to raise customer service performance
Advocate for client feature requests and work cross-functionally with Product, QA, and Data teams
Drive increased engagement for new and existing customers
Identify strategies to increase renewal rates and keep churn near zero
Expand account revenue through cross-selling and upselling
Increase product adoption, customer satisfaction, and account health scores
Drive new business growth through customer advocacy and referenceability

Requirements

What you’ll need

1+ years of experience managing accounts or owning a book of business required
1-2 years of relevant work experience in SaaS, Account Management, or Strategy Consulting preferred
Excellent presentation, written, and oral communication skills
Strong negotiation and sales skills
Experience collaborating with cross-functional teams is a plus
A proactive, consultative account manager
An ability to handle difficult upselling and reselling conversations
A scrappy go-getter
Additional language skills preferred

Benefits

Comp & perks

Access to international trade shows and market weeks to see the product in action
Private Medical, Dental, & Vision coverage
Opportunities for growth and development through various internal initiatives
Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth
Performance-based variable earnings