Client Success Director

Jorie AI

. Manage and grow strategic client relationships .

Posted 10/9/2026full-timeRemote • Illinois • United StatesLead💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare revenue cycle management and strategic account growth, leveraging strong communication and relationship-building skills to drive client success and operational efficiencies.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementStrategic Account ManagementClient SuccessRevenue Growth StrategiesHealthcare Technology Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingCodingClaims ManagementDenials ManagementReimbursementAccounts ReceivableRevenue Cycle AnalyticsConsultative SalesUpsellingCross-Selling

Soft Skills

CommunicationPresentationRelationship-BuildingProblem-Solving

Tools & Technologies

Healthcare TechnologyAutomation PlatformsAI-Enabled SolutionsRevenue Cycle Software

Industry Keywords

Healthcare ConsultingClient RelationshipsOperational EfficienciesClient Health MonitoringRetention Strategies

About the role

Key responsibilities & impact

Manage and grow strategic client relationships
Identify and drive opportunities for account growth through upselling, cross-selling, service expansion, and adoption of additional solutions
Lead executive business reviews and strategic planning discussions
Serve as a trusted advisor on revenue cycle performance, operational efficiencies, and AI-enabled solutions
Monitor client health, identify risks, and develop retention strategies
Partner with clients to uncover new business opportunities and deliver measurable value that supports revenue growth and long-term partnership success
Partner with Product, Operations, Sales, Marketing, and Onboarding teams to deliver exceptional client experiences
Act as the voice of the client and provide feedback to support innovation and continuous improvement
Track and report on key client success metrics, business outcomes, retention, and growth opportunities

Requirements

What you’ll need

8+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, strategic account management, or related roles
Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers
Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics
Proven success managing executive client relationships and strategic accounts
Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches
Excellent communication, presentation, relationship-building, and problem-solving skills
Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred
Ability to travel up to 50%
Must be legally authorized to work in the USA
No Contractors, No C2C, No Visa Sponsorship

Benefits

Comp & perks

Growth advancement opportunities
Flexible work environment (Work-life Balance)
Collaborative and friendly company culture
401(k) matching up to 4%
Medical
Dental
Vision
Long/Short Term Disability insurance
Life insurance $25,000 Paid by employer
PTO 2 weeks
10 and half Holidays