Jorie AI

Customer Success Manager

• Manage and grow strategic client relationships
• Identify and drive opportunities for account growth through upselling, cross-selling, service expansion, and adoption of additional solutions
• Lead executive business reviews and strategic planning discussions
• Serve as a trusted advisor on revenue cycle performance, operational efficiencies, and AI-enabled solutions
• Monitor client health, identify risks, and develop retention strategies
• Partner with clients to uncover new business opportunities and deliver measurable value that supports revenue growth and long-term partnership success
• Partner with Product, Operations, Sales, Marketing, and Onboarding teams to deliver exceptional client experiences
• Act as the voice of the client and provide feedback to support innovation and continuous improvement
• Track and report on key client success metrics, business outcomes, retention, and growth opportunities

Explore Client Success Director at Jorie AI. Review requirements and application details.

Client Success Director

• Lead the Client Success function and establish strategies that drive client satisfaction, retention, and growth
• Develop and maintain executive-level relationships with strategic healthcare clients
• Drive revenue growth through account expansion, upselling, cross-selling, and adoption of additional services and solutions
• Lead executive business reviews and strategic planning discussions with clients
• Partner with clients to improve revenue cycle performance, operational efficiency, and financial outcomes
• Oversee client health and retention strategies, proactively addressing risks and opportunities
• Champion adoption of AI-enabled solutions and innovative technologies that deliver value to clients
• Collaborate with Product, Operations, Sales, Marketing, and Onboarding teams to ensure a seamless client experience
• Serve as the voice of the customer and provide strategic feedback to support continuous improvement
• Establish, track, and report on key client success metrics, including retention, satisfaction, growth, and revenue impact
• Mentor and develop Client Success team members while fostering a customer-centric culture
• Maintain high client satisfaction and retention
• Drive measurable revenue growth through account expansion and strategic partnerships
• Build trusted executive-level client relationships
• Improve client revenue cycle performance and business outcomes
• Expand adoption of AI-powered solutions and services
• Develop and lead a high-performing Client Success team
• Contribute to company growth, client success, and long-term organizational objectives

Explore Vice President, Client Success at Jorie AI. Review requirements and application details.