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Jorie AI

Vice President, Client Success

Jorie AI

. Lead the Client Success function and establish strategies that drive client satisfaction, retention, and growth .

Posted 10/9/2026full-timeRemote • Illinois • United StatesLead💰 $180,000 - $200,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare revenue cycle management and client success strategies, focusing on driving client satisfaction, retention, and measurable revenue growth through strategic account management and innovative solutions.

Highest-signal resume keywords
Healthcare Revenue Cycle ManagementClient Success LeadershipStrategic Account ManagementRevenue Growth StrategiesAI-Enabled Solutions Adoption

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Revenue Cycle OperationsBillingCodingClaims ManagementDenials ManagementReimbursementAccounts ReceivableRevenue Cycle AnalyticsConsultative Sales ApproachesHealthcare Consulting
Soft Skills
CommunicationPresentationRelationship-BuildingLeadershipProblem-Solving
Tools & Technologies
Healthcare TechnologyAutomation PlatformsRevenue Cycle Software
Industry Keywords
Client SatisfactionClient RetentionAccount ExpansionUpsellingCross-SellingExecutive-Level RelationshipsStrategic PartnershipsOperational EfficiencyFinancial OutcomesCustomer-Centric Culture

About the role

Key responsibilities & impact
  • Lead the Client Success function and establish strategies that drive client satisfaction, retention, and growth
  • Develop and maintain executive-level relationships with strategic healthcare clients
  • Drive revenue growth through account expansion, upselling, cross-selling, and adoption of additional services and solutions
  • Lead executive business reviews and strategic planning discussions with clients
  • Partner with clients to improve revenue cycle performance, operational efficiency, and financial outcomes
  • Oversee client health and retention strategies, proactively addressing risks and opportunities
  • Champion adoption of AI-enabled solutions and innovative technologies that deliver value to clients
  • Collaborate with Product, Operations, Sales, Marketing, and Onboarding teams to ensure a seamless client experience
  • Serve as the voice of the customer and provide strategic feedback to support continuous improvement
  • Establish, track, and report on key client success metrics, including retention, satisfaction, growth, and revenue impact
  • Mentor and develop Client Success team members while fostering a customer-centric culture
  • Maintain high client satisfaction and retention
  • Drive measurable revenue growth through account expansion and strategic partnerships
  • Build trusted executive-level client relationships
  • Improve client revenue cycle performance and business outcomes
  • Expand adoption of AI-powered solutions and services
  • Develop and lead a high-performing Client Success team
  • Contribute to company growth, client success, and long-term organizational objectives

Requirements

What you’ll need
  • 10+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, sales, strategic account management, or related leadership roles
  • 5+ years of leadership experience managing client-facing teams
  • Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers
  • Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics
  • Proven success managing executive client relationships and strategic accounts
  • Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches
  • Excellent communication, presentation, relationship-building, leadership, and problem-solving skills
  • Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred
  • Ability to travel up to 50%
  • Must be legally authorized to work in the USA
  • No Contractors, No C2C, No Visa Sponsorship

Benefits

Comp & perks
  • Growth advancement opportunities
  • Flexible work environment (Work-life Balance)
  • Collaborative and friendly company culture
  • 401(k) matching up to 4%
  • Medical
  • Dental
  • Vision
  • Long/Short Term Disability insurance
  • Life insurance $25,000 Paid by employer
  • PTO 2 weeks
  • 10 and half Holidays