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Reservations Consultant
Journey Beyond. Answer incoming calls relating to Travel Agent or direct customer requests to book passengers on a Grand Pacific Tour of New Zealand .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales within the travel industry, with a strong ability to manage reservations and provide accurate recommendations. Proficient in upselling and cross-selling to achieve revenue targets while maintaining exceptional communication and data entry skills.
Highest-signal resume keywords
Customer ServiceSales ExperienceUpselling And Cross-SellingData Entry SkillsProficiency In Microsoft Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservations ManagementSales ConversionProduct MatchingAccurate AdministrationKPI Achievement
Soft Skills
Effective QuestioningActive ListeningStrong Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
Diploma In HospitalityDiploma In TravelDiploma In TourismDiploma In Business
Industry Keywords
Travel AgentCustomer InteractionsGuest ArrangementsRevenue TargetsJourney Beyond Experience
About the role
Key responsibilities & impact- Answer incoming calls relating to Travel Agent or direct customer requests to book passengers on a Grand Pacific Tour of New Zealand
- Provide outstanding customer service across all prospective and current customer interactions
- Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations
- Promote relevant products and experiences through proactive upselling and cross-selling
- Accurately create, update and manage reservations, payments and customer information across multiple systems
- Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations
- Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements
- Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes
Requirements
What you’ll need- 2–3 years’ experience in reservations, sales, travel, hotel front office or customer service
- Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes
- Strong communication and customer service skills, including effective questioning and active listening
- Confidence recommending relevant upgrades, packages and additional services through upselling and cross-selling
- Accurate data entry skills and the ability to follow established processes and procedures
- Proficiency in Microsoft Word, Excel and Outlook
- A Diploma in Hospitality, Travel, Tourism, Business or a related field (highly regarded)
Benefits
Comp & perks- An extensive onboarding and training program
- Generous discounts on Journey Beyond travel and experiences
- Study Assistance Policy
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Flexible working environment