Journey Beyond

Marketing

• Support and assist the Marketing & Communications team in developing, implementing and managing marketing campaigns
• Support campaign planning, execution and reporting across print, TVC, native advertising, digital, search, social, radio and OOH
• Collaborate with the creative team on briefing and reviewing campaign assets and ensure adherence to brand guidelines
• Track email campaign results and plan calendars
• Keep website content up to date and aligned with campaign execution
• Assist with weekly press ad submissions and activity summaries
• Assist in organizing and executing events, activations and media famils
• Contribute to guest-facing branding, signage and printed collateral
• Contribute to guest communications, including emails and website updates
• Contribute to social media planning, community management, search and blog content
• Perform general administrative duties

Marketing Coordinator

Account Executive

• Deliver exceptional service across calls, emails and chat interactions
• Convert enquiries into confirmed reservations through confident sales, strong product knowledge and accurate booking management
• Identify customer needs and recommend suitable accommodation, tours, destination experiences and travel packages
• Maintain accurate reservation information across multiple systems
• Provide outstanding customer service across prospective and current customer interactions
• Promote relevant products and experiences through proactive upselling and cross-selling
• Accurately create, update and manage reservations, payments and customer information across multiple systems
• Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements
• Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes

Marketing Coordinator

Travel Sales Consultant