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Travel Sales Consultant
Journey Beyond. Deliver exceptional service across calls, emails and chat interactions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in reservations management, sales conversion, and customer service excellence, with a strong focus on upselling and cross-selling travel products. Proficient in maintaining accurate data across multiple systems while achieving revenue and service targets.
Highest-signal resume keywords
Reservations ManagementSales ConversionCustomer Service ExcellenceUpselling and Cross-SellingData Entry Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservations ManagementSales ExperienceData Entry SkillsProduct KnowledgeBooking Management
Soft Skills
Strong CommunicationActive ListeningQuestioning Skills
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookOpera Cloud
Certifications & Qualifications
Diploma in HospitalityDiploma in TravelDiploma in TourismDiploma in BusinessNational Police Clearance
Industry Keywords
Customer ServiceTravel IndustryHotel Front OfficeKPI TargetsUpsellingCross-Selling
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Deliver exceptional service across calls, emails and chat interactions
- Convert enquiries into confirmed reservations through confident sales, strong product knowledge and accurate booking management
- Identify customer needs and recommend suitable accommodation, tours, destination experiences and travel packages
- Maintain accurate reservation information across multiple systems
- Provide outstanding customer service across prospective and current customer interactions
- Promote relevant products and experiences through proactive upselling and cross-selling
- Accurately create, update and manage reservations, payments and customer information across multiple systems
- Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations
- Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements
- Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes
Requirements
What you’ll need- 2-3 years’ experience in reservations, sales, travel, hotel front office or customer service
- Demonstrated sales experience, including converting enquiries and achieving sales or revenue outcomes
- Strong communication, questioning, active listening and customer service skills
- Confidence in upselling and cross-selling relevant products, packages or services
- Accurate data entry skills and the ability to follow structure processes and procedures
- Proficiency in Microsoft Word, Excel and Outlook
- Knowledge of Opera Cloud or other hotel, reservations or travel systems is preferred
- A Diploma in Hospitality, Travel, Tourism, Business or a related field will be highly regarded
- Successful candidates are required to provide a current National Police Clearance
Benefits
Comp & perks- An extensive onboarding and training program
- Flexibility to work across a 7-day roster cycle
- One day a week work from home options after passing probation
- Generous discounts on Journey Beyond travel and experiences
- Study Assistance Policy
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Flexible working environment