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Travel Sales Consultant
Journey Beyond. Provide outstanding customer service across all prospective and current customer interactions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales within the travel and hospitality industry, with a strong ability to manage reservations and provide accurate recommendations. Proficient in upselling and cross-selling while maintaining high standards of communication and data accuracy.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceUpselling And Cross-SellingData Entry SkillsProficiency In Microsoft Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservations ManagementSales ConversionProduct KnowledgeAccurate AdministrationKPI Achievement
Soft Skills
Effective QuestioningActive ListeningStrong Communication
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Certifications & Qualifications
Diploma In HospitalityDiploma In TravelDiploma In TourismDiploma In BusinessNational Police Clearance
Industry Keywords
TravelHospitalityCustomer InteractionsGuest ArrangementsRevenue Targets
About the role
Key responsibilities & impact- Provide outstanding customer service across all prospective and current customer interactions
- Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations
- Promote relevant products and experiences through proactive upselling and cross-selling
- Accurately create, update and manage reservations, payments and customer information across multiple systems
- Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations
- Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements
- Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes
- Handle calls, emails and chat to uncover travel needs and recommend accommodation, tours, destination experiences and travel packages
Requirements
What you’ll need- 2–3 years’ experience in reservations, sales, travel, hotel front office or customer service
- Demonstrated sales experience, with the ability to convert enquiries and achieve sales or revenue outcomes
- Strong communication and customer service skills, including effective questioning and active listening
- Confidence recommending relevant upgrades, packages and additional services through upselling and cross-selling
- Accurate data entry skills and the ability to follow established processes and procedures
- Proficiency in Microsoft Word, Excel and Outlook
- A Diploma in Hospitality, Travel, Tourism, Business or a related field (highly regarded)
- Successful candidates are required to provide a current National Police Clearance
Benefits
Comp & perks- An extensive onboarding and training program
- Flexibility to work across a 7-day roster cycle
- One day a week work from home options after passing probation
- Generous discounts on Journey Beyond travel and experiences
- Study Assistance Policy
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Flexible working environment