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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on communication, problem-solving, and relationship building. Proficient in using technology to enhance customer interactions and ensure information security.
Highest-signal resume keywords
Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving SkillsBilingual Proficiency In SpanishAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementPerformance Metrics AdherenceTyping SkillsSoftware ProficiencyConflict Resolution
Soft Skills
Interpersonal SkillsMultitasking AbilityAdaptabilityCoaching And Feedback Application
Tools & Technologies
Desktop Or Laptop With SSDIntel i5/i7 Or AMD Ryzen 5/7 ProcessorMinimum 16 GB RAMTwo Functional MonitorsUSB/USB-C HeadsetIntegrated Or External WebcamWired Ethernet Connection
Certifications & Qualifications
High School Diploma Or GED
Industry Keywords
Customer ExperienceRetention And LoyaltyFast-Paced EnvironmentInformation SecurityFlexible Schedule
About the role
Key responsibilities & impact- Communicate with customers via phone, chat, SMS, and email regarding orders, promotions, shipments, product details, and returns
- Foster customer relationships to enhance retention and loyalty
- Work cross-functionally with internal teams to ensure a seamless customer experience
- Meet individual and team metrics for adherence, handle time, quality assurance, and attendance
- Uphold company values and serve as a brand ambassador
- Apply coaching, feedback, and training to improve performance and customer satisfaction
- Ensure customer information security and privacy
- Perform additional duties supporting business operations
Requirements
What you’ll need- High school diploma or GED
- 1-2 years of customer service or retail experience preferred
- Strong verbal, written, and interpersonal communication skills
- Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations
- Proficiency in learning and using new software applications
- Excellent problem-solving and conflict resolution skills
- Strong attention to detail and ability to multitask effectively
- Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement)
- Bilingual proficiency in Spanish
- Dedicated, secure, quiet, and distraction-free home workspace
- Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system; tablets and Chromebooks are not permitted
- Minimum 16 GB RAM
- Two functional monitors
- USB/USB-C or fully charged Bluetooth headset
- Integrated or external webcam
- External mouse
- Wi-Fi-capable cell phone and charger
- Wired Ethernet connection only; public Wi-Fi is not allowed
- Internet speed of at least 50 Mbps download and 5 Mbps upload; official system test required via Google Chrome
- Devices must remain charged at all times
- Candidate is responsible for equipment and internet access, subject to onboarding verification
Benefits
Comp & perks- 40% off employee discount at all Genesco retail locations and online
- Advancement opportunities within the first 6 months of employment
- Weekly pay
- Dental, Life, Medical, and Vision coverage and insurance
- 401K Contribution program
- Journeys and Genesco Scholarship programs
- Tuition and Student Loan Repayment assistance
- Employee Assistance – Mental Health, Financial Planning, and Legal Advice