Journeys

Customer Support

• Communicate with customers via phone, chat, SMS, and email regarding orders, promotions, shipments, product details, and returns
• Foster customer relationships to enhance retention and loyalty
• Work cross-functionally with internal teams to ensure a seamless customer experience
• Meet individual and team metrics for adherence, handle time, quality assurance, and attendance
• Uphold company values and serve as a brand ambassador
• Apply coaching, feedback, and training to improve performance and customer satisfaction
• Ensure customer information security and privacy
• Perform additional duties supporting business operations

Explore Bilingual Customer Service Representative – Spanish/English at Journeys. Review requirements and application details.

Bilingual Customer Service Representative – Spanish/English

• Communicate with customers via phone, chat, SMS, and email regarding orders, promotions, shipments, product details, and returns
• Foster customer relationships to enhance retention and loyalty
• Work cross-functionally with internal teams to ensure a seamless customer experience
• Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance
• Uphold company values and deliver outstanding service as a brand ambassador
• Apply coaching, feedback, and training to improve performance and customer satisfaction
• Ensure the security and privacy of customer information
• Perform additional duties supporting business operations