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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on communication, problem-solving, and relationship building. Proficient in using technology to enhance customer interactions while maintaining security and privacy standards.
Highest-signal resume keywords
Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving SkillsBilingual Proficiency In SpanishPerformance Metrics Adherence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementConflict ResolutionAttention To DetailMultitaskingTyping SkillsSoftware ProficiencyPerformance MetricsFast-Paced Environment AdaptabilityInternet Speed RequirementsSystem Test Proficiency
Soft Skills
Interpersonal CommunicationCoaching And FeedbackTeam CollaborationFlexibilityDedication
Tools & Technologies
Desktop Or Laptop With SSDIntel i5/i7 Or AMD Ryzen 5/7 ProcessorMinimum 16 GB RAMTwo Functional MonitorsUSB/USB-C HeadsetIntegrated Or External WebcamExternal MouseWi-Fi-Capable Cell PhoneWired Ethernet ConnectionGoogle Chrome
Certifications & Qualifications
High School Diploma Or GED
Industry Keywords
Customer ExperienceBrand AmbassadorRetention And LoyaltyQuality AssuranceBusiness Operations
About the role
Key responsibilities & impact- Communicate with customers via phone, chat, SMS, and email regarding orders, promotions, shipments, product details, and returns
- Foster customer relationships to enhance retention and loyalty
- Work cross-functionally with internal teams to ensure a seamless customer experience
- Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance
- Uphold company values and deliver outstanding service as a brand ambassador
- Apply coaching, feedback, and training to improve performance and customer satisfaction
- Ensure the security and privacy of customer information
- Perform additional duties supporting business operations
Requirements
What you’ll need- High school diploma or GED
- 1-2 years of customer service or retail experience preferred
- Strong verbal, written, and interpersonal communication skills
- Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations
- Proficiency in learning and using new software applications
- Excellent problem-solving and conflict resolution skills
- Strong attention to detail and ability to multitask effectively
- Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement)
- Bilingual proficiency in Spanish
- Dedicated, secure, quiet, and distraction-free workspace
- Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system; tablets and Chromebooks not permitted
- Minimum 16 GB RAM
- Two functional monitors
- USB/USB-C or fully charged Bluetooth headset
- Integrated or external webcam
- External mouse
- Wi-Fi-capable cell phone and charger
- Wired Ethernet connection only; public Wi-Fi not allowed
- Internet speed of at least 50 Mbps download and 5 Mbps upload
- Must pass the official system test using Google Chrome
- Devices must remain charged at all times
- Applicant is responsible for equipment and internet access, subject to onboarding verification
Benefits
Comp & perks- 40% off employee discount at all Genesco retail locations and online
- Advancement opportunities within the first 6 months of employment
- Weekly pay
- Dental, Life, Medical, and Vision coverage and insurance
- 401K Contribution program
- Journeys and Genesco Scholarship programs
- Tuition and Student Loan Repayment assistance
- Employee Assistance – Mental Health, Financial Planning, and Legal Advice