Digital Merchandising Operations Coordinator

Journeys

. Research product information using approved resources, including vendor materials, brand websites, product documentation, and internal systems .

Posted 10/27/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and maintaining product information across ecommerce platforms, ensuring accuracy and completeness while supporting product launches and merchandising strategies. Proficient in data entry, research, and utilizing workflow management tools to enhance digital merchandising processes.

Highest-signal resume keywords

Ecommerce Platform ManagementProduct Information Management (PIM)Data Entry and MaintenanceMicrosoft Excel or Google Sheets ProficiencySEO and On-Site Search Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryProduct Information Management (PIM)Ecommerce Platform ManagementBulk Product UpdatesHTML/CSS KnowledgeAI-Assisted Content ToolsReporting DashboardsProduct ResearchSpreadsheet ManagementSite Audits

Soft Skills

Attention to DetailProblem SolvingCommunicationCollaborationAdaptability

Tools & Technologies

Salesforce Commerce CloudShopifyAdobe CommerceJiraAsanaMonday.comAirtablePower BITableauLooker Studio

Industry Keywords

Digital MerchandisingEcommerceRetailProduct ContentWorkflow Management

Tech Stack

Tools & technologies

CloudTableau

About the role

Key responsibilities & impact

Research product information using approved resources, including vendor materials, brand websites, product documentation, and internal systems
Manually enter and update product information in ecommerce and product management systems, including names, descriptions, features, materials, colors, sizing, attributes, and other product details
Review incoming product information for completeness and identify missing, inconsistent, or inaccurate data
Maintain product attributes and categorization supporting filtering, navigation, on-site search, SEO, and product discoverability
Perform routine product data maintenance and corrections
Execute bulk product updates using spreadsheets, CSV files, feeds, and ecommerce platform tools
Use AI-assisted tools for product content creation and enrichment while reviewing output for accuracy and brand standards
Support product setup and launch readiness, including SKU configuration, pricing, imagery, descriptions, attributes, categorization, and promotional information
Maintain product listings, categories, collections, and merchandising content in the ecommerce platform
Coordinate product content and merchandising requests to ensure products are complete and available online according to timelines
Perform detailed QA of product information and product detail pages
Conduct site audits for missing information, incorrect attributes, pricing discrepancies, missing imagery, broken links, categorization issues, and other customer-facing errors
Research and correct product data discrepancies and escalate issues requiring additional support
Perform QA before product launches, promotions, and seasonal updates
Partner with Buying & Merchandising and collaborate with SEO, Ecommerce, Marketing, and Creative teams
Track projects and product setup tasks using workflow management systems
Maintain process documentation and support improvements to digital merchandising workflows
Communicate product information gaps, dependencies, and issues to maintain launch timelines
Reports to the Sr. Manager of Digital Merchandising

Requirements

What you’ll need

Bachelor's degree in Marketing, Business, Merchandising, Retail, Ecommerce, Information Systems, or a related field preferred but not required
Entry-level position; internship or prior experience in retail, ecommerce, digital merchandising, product content, data entry, or a related field preferred
Experience researching, entering, or maintaining detailed information in a database, content management system, or similar platform is a plus
Experience with ecommerce platforms, Product Information Management (PIM) systems, or workflow management tools preferred but not required
Intermediate proficiency in Microsoft Excel or Google Sheets
Strong internet and product research skills with the ability to validate information across multiple sources
Comfortable working with high volumes of detailed product information and manual data entry
Familiarity with ecommerce platforms such as Salesforce Commerce Cloud, Shopify, Adobe Commerce, or similar is a plus
Familiarity with Product Information Management (PIM) systems preferred
Comfort working with structured product data, spreadsheets, CSV files, and bulk uploads
Familiarity with workflow management tools such as Jira, Asana, Monday.com, Airtable, or similar preferred
Basic understanding of SEO and on-site search principles preferred
Basic HTML/CSS knowledge is a plus
Experience with AI-assisted content or productivity tools is a plus
Experience with reporting dashboards such as Power BI, Tableau, or Looker Studio is a plus
Attention to detail, research and resourcefulness, technical aptitude, organization, problem solving, communication and collaboration, and adaptability

Benefits

Comp & perks

Day-one medical, dental, and vision coverage
Day-one 401(k) eligibility with company match and rollover options for existing retirement accounts
40% employee discount across all Genesco-owned brands and retail concepts
Paid time off
Nine paid holidays plus one floating holiday
Life and disability insurance
Flexible spending and health savings account options
Employee Assistance Program (EAP)