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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, with the ability to effectively connect with customers and resolve inquiries. Proficient in handling customer data securely while meeting performance goals in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsConflict ResolutionTechnical Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer Account ManagementPayment Information HandlingCase DocumentationPerformance Goal Achievement
Soft Skills
ProfessionalismAdaptabilityProblem-SolvingCustomer ConnectionDe-Escalation
Tools & Technologies
Desktop or LaptopUSB/USB-C HeadsetWebcamExternal MouseWi-Fi-Capable Cell Phone
Industry Keywords
Customer LoyaltyFast-Paced EnvironmentTennessee ResidentHigh School EducationSecure Workspace
About the role
Key responsibilities & impact- Handle inbound customer chats, texts, and emails
- Assist with order information, tracking, updates, cancellations, and product and website information
- Address and resolve customer inquiries regarding orders
- Access customer accounts, document case notes, process orders, and securely handle payment information
- Represent the Journeys brand by personalizing interactions and building customer loyalty
- Meet attendance requirements and key performance indicators
- Protect customer data by following company policies and procedures
- Perform additional duties supporting business operations
Requirements
What you’ll need- Previous customer service or retail experience is preferred but not required
- Strong verbal and written communication skills, including proficiency in English grammar and syntax
- Ability to connect with customers and respond effectively to their needs
- Comfortable working in a fast-paced, constantly changing environment while meeting performance goals
- Ability to quickly learn, assess issues, and provide clear and accurate solutions
- Professionalism in handling and de-escalating conflicts
- Must be able to work 40 hours per week in 8-hour shifts
- Must be a Tennessee resident for the Work From Home opportunity
- High school education required
- Dedicated, secure, quiet, distraction-free workspace
- Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, latest operating system, and minimum 16 GB RAM
- Two functional monitors
- USB/USB-C or fully charged Bluetooth headset
- Integrated or external webcam
- External mouse
- Wi-Fi-capable cell phone and charger
- Wired Ethernet connection only; public Wi-Fi is not allowed
- Minimum internet speed of 50 Mbps download / 5 Mbps upload; recommended 100+ Mbps download / 10+ Mbps upload
- Must pass the official system test using Google Chrome
- Devices must remain charged; equipment and internet access are the applicant’s responsibility and will be verified during onboarding
Benefits
Comp & perks- Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
- Weekly Pay: Receive weekly payment every Friday
- Paid Training: Start with two weeks of fully paid training
- Supportive Team Environment: Join a collaborative and inclusive team
- Potential for permanent employment based on performance and business needs