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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively addressing customer inquiries and resolving issues. Proficient in utilizing computer software for documentation and order processing, with a focus on maintaining customer data security and loyalty.
Highest-signal resume keywords
Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving AbilitiesConflict De-EscalationTechnical Proficiency With Computer Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingPayment HandlingCase DocumentationIssue AssessmentPerformance Goal Achievement
Soft Skills
Customer ConnectionProfessionalismAdaptabilityAttention To Detail
Tools & Technologies
Computer SoftwareGoogle ChromeDesktop Or LaptopUSB/USB-C HeadsetWi-Fi-Capable Cell Phone
Certifications & Qualifications
High School Diploma Or Better
Industry Keywords
Customer ChatsCustomer EmailsCustomer TextsOrder InformationBusiness Operations
About the role
Key responsibilities & impact- Handle inbound customer chats, texts, and emails
- Assist customers with order information, tracking, updates, cancellations, products, and website information
- Address and resolve order-related customer inquiries accurately
- Access customer accounts and document case notes using computer software and systems
- Process orders and securely handle payment information
- Represent the Journeys brand by personalizing interactions and building customer loyalty
- Meet attendance requirements and key performance indicators
- Protect customer data by following company policies and procedures
- Perform other duties supporting business operations
Requirements
What you’ll need- Previous customer service or retail experience is preferred but not required
- Strong verbal and written communication skills, including proficiency in English grammar and syntax
- Ability to connect with customers and respond effectively to their needs
- Comfortable working in a fast-paced, constantly changing environment while meeting performance goals
- Ability to quickly learn, assess issues, and provide clear and accurate solutions
- Professionalism in handling and de-escalating conflicts
- Must be able to work 40 hours per week in 8-hour shifts
- Must reside in Tennessee for the Work From Home opportunity
- Dedicated, secure, quiet, and distraction-free workspace
- Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system
- Minimum 16 GB RAM
- Two functional monitors
- USB/USB-C or fully charged Bluetooth headset
- Integrated or external webcam
- External mouse
- Wi-Fi-capable cell phone and charger
- Wired Ethernet connection only; public Wi-Fi is not allowed
- Internet speed of at least 50 Mbps download and 5 Mbps upload; 100+ Mbps download and 10+ Mbps upload recommended
- Must pass the official system test using Google Chrome
- Devices must remain charged at all times
- Equipment and internet access are the applicant's responsibility and will be verified during onboarding
- High school diploma or better
Benefits
Comp & perks- Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
- Weekly Pay: Receive weekly payment every Friday
- Paid Training: Start with two weeks of fully paid training
- Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
- Career Opportunity: 90-day contracted role with potential for permanent employment based on performance and business needs