Customer Success Specialist – Life Sciences

JoVE

. Conduct daily outreach to faculty via calls, emails, and one-to-one demos to set up JoVE integrations in courses and increase product usage .

Posted 9/15/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in science communications and academic outreach, with a strong focus on customer engagement and relationship-building. Proficient in conducting presentations and product awareness sessions to enhance adoption of educational resources in Life Science disciplines.

Highest-signal resume keywords

Master's Degree Or PhD In Life ScienceScience CommunicationsAcademic OutreachFluent Communication Skills In EnglishInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Interpersonal SkillsRemote Relationship-Building

Industry Keywords

BiologyChemistryMedicinePhysicsEngineeringPsychologyCustomer-Facing RolesNetworkingCold CallingProduct Usage

About the role

Key responsibilities & impact

Conduct daily outreach to faculty via calls, emails, and one-to-one demos to set up JoVE integrations in courses and increase product usage
Increase JoVE adoption through product awareness sessions across existing customer universities and research institutes
Grow engagement and usage through presentations at exhibits and conferences, university seminars and workshops, and onsite customer visits
Strengthen subscription renewal outcomes through smooth implementation support and consistent usage of JoVE resources
Communicate customer feedback to sales, product, and marketing teams to influence product decisions

Requirements

What you’ll need

Master's degree or PhD in Life Science disciplines
Experience in science communications, academic outreach, or other customer-facing roles is preferred
Fluent communication skills in English
Knowledge of education, market trends, and challenges in assigned content areas including Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
Strong interpersonal skills with a passion for remote relationship-building
Experience in networking using cold calling is preferred
Resume must be submitted in English

Benefits

Comp & perks

Compensation packages competitively placed within the local market
Direct impact in accelerating science research and improving student learning in science education
Opportunity to work with global teams in an environment that promotes innovation and collaboration
Strong promotion-from-within culture with a clear path to career advancement