CRM Technical Lead

JT Group Limited

. Lead the development, optimisation and continuous improvement of the CRM ecosystem .

Posted 9/24/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in CRM platforms and enterprise applications, with a focus on improving operational performance and customer outcomes. Proven ability to lead cross-functional teams and manage vendor relationships while ensuring effective financial governance.

Highest-signal resume keywords

CRM Platform ExpertiseTechnical LeadershipGovernance And Risk ManagementStakeholder InfluenceCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM DevelopmentPlatform ImprovementData Integrity ManagementPerformance Metrics DefinitionAutomation Opportunities IdentificationTechnical Budget ManagementEnterprise Application IntegrationCommercial Business ProcessesRegulated Environment ComplianceContinuous Improvement

Soft Skills

Excellent CommunicationCollaborationAccountabilityAdaptabilityInnovation

Certifications & Qualifications

Degree In Computer ScienceDegree In Engineering

Industry Keywords

TelecommunicationsCRM EcosystemVendor ManagementService PerformanceCustomer AcquisitionCustomer RetentionRevenue Growth

About the role

Key responsibilities & impact

Lead the development, optimisation and continuous improvement of the CRM ecosystem
Identify and deliver automation opportunities that improve operational performance and customer outcomes
Provide technical leadership and expert guidance on CRM initiatives and platform capabilities
Monitor, govern and enhance CRM platform performance, utilisation and data integrity
Define and report on service, operational and customer performance metrics
Develop CRM capabilities that support customer acquisition, retention and revenue growth
Build and manage effective relationships with CRM vendors and managed service providers
Lead cross-functional delivery activities to implement enhancements and business improvements
Manage technical budgets, estimates and expenditure, ensuring effective financial governance
Act as the key link between business stakeholders and IT teams, ensuring CRM investments deliver value

Requirements

What you’ll need

Strong knowledge of CRM platforms, commercial business processes and their application within a telecommunications environment
Experience leading technical delivery, platform improvement and business-focused technology initiatives
Solid understanding of governance, risk management and operating within regulated environments
Demonstrated ability to influence stakeholders and provide technical leadership across multiple teams
Excellent communication skills with the ability to translate complex technical concepts into practical business outcomes
Degree-level qualification in Computer Science, Engineering or a related discipline, or equivalent professional experience
Strong technical expertise across enterprise applications, integrations, data platforms and related technologies
Experience managing suppliers, service performance, commercial relationships and value realisation
Customer-focused mindset with the agility to adapt to changing priorities and business requirements
Commitment to collaboration, accountability, innovation and delivering high-quality results

Benefits

Comp & perks

26 days holiday
Health & Dental Insurance
Pension Scheme
Bonus Scheme
Fully discounted staff services or cash allowance in lieu
Co-working office spaces available for remote employees
Professional Development
Recharge Days
Flexible working hours and location under Hybrid Working guidelines
Support for posts in major global locations
Reasonable accommodation for job applications, interviews, onboarding processes and beyond