JT Group Limited

Full-stack Engineer

• Lead the development, optimisation and continuous improvement of the CRM ecosystem
• Identify and deliver automation opportunities that improve operational performance and customer outcomes
• Provide technical leadership and expert guidance on CRM initiatives and platform capabilities
• Monitor, govern and enhance CRM platform performance, utilisation and data integrity
• Define and report on service, operational and customer performance metrics
• Develop CRM capabilities that support customer acquisition, retention and revenue growth
• Build and manage effective relationships with CRM vendors and managed service providers
• Lead cross-functional delivery activities to implement enhancements and business improvements
• Manage technical budgets, estimates and expenditure, ensuring effective financial governance
• Act as the key link between business stakeholders and IT teams, ensuring CRM investments deliver value

CRM Technical Lead