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Juganu

Director of Solutions Engineering – Technical Support

Juganu

. Build the US pre-sales and technical support function, including processes, tools, standards, and methodologies .

Posted 9/18/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Solutions Engineering and Pre-Sales Engineering, with a strong focus on networking, technical solution design, and customer engagement. Proven ability to lead technical discussions, support complex deployments, and create scalable processes and documentation.

Highest-signal resume keywords
Solutions EngineeringNetworking KnowledgeTechnical Solution DesignProblem-SolvingCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TCP/IPSwitchingRoutingVLANsWi-FiRF FundamentalsTechnical TroubleshootingComplex Solution DesignProcess BuildingRoot-Cause Analysis
Soft Skills
Problem-SolvingCollaborationCommunication
Tools & Technologies
IoTEdge ComputingWireless BackhaulOutdoor Wireless NetworksVideo Systems
Industry Keywords
Pre-Sales EngineeringSolutions EngineeringTechnical SupportCustomer-Facing RoleLarge-Scale Infrastructure Projects

Tech Stack

Tools & technologies
IoTSwitchingTCP/IP

About the role

Key responsibilities & impact
  • Build the US pre-sales and technical support function, including processes, tools, standards, and methodologies
  • Lead technical discovery, solution design, architecture, and customer-facing technical discussions
  • Support pilots, deployments, commissioning, and complex troubleshooting
  • Provide technical leadership across networking, Wi-Fi, wireless backhaul, IoT, and edge-based systems
  • Translate customer and field requirements into actionable input for Product and R&D
  • Create scalable documentation, support procedures, and escalation processes
  • Work closely with Sales to support opportunities from technical qualification through successful deployment
  • Own the technical customer journey from pre-sales and solution design through deployment, troubleshooting, and ongoing support
  • Serve as the bridge between customers, Sales, Product, and R&D

Requirements

What you’ll need
  • 7+ years of experience in Solutions Engineering, Pre-Sales Engineering, Network Engineering, or a similar customer-facing technical role
  • Strong networking knowledge, including TCP/IP, switching, routing, VLANs, Wi-Fi, and RF fundamentals
  • Proven experience designing and troubleshooting complex technical solutions
  • Experience working directly with enterprise customers and supporting deployments in the field
  • Strong problem-solving and root-cause analysis capabilities
  • Ability to build processes and functions from the ground up
  • Comfortable working across Sales, customers, Product, R&D, hardware, and software teams
  • Fluency in Hebrew - an advantage
  • Experience with outdoor wireless networks, smart-city or IoT deployments, wireless backhaul, edge computing, video systems, or large-scale infrastructure projects