Juganu

Solutions Engineer

• Build the US pre-sales and technical support function, including processes, tools, standards, and methodologies
• Lead technical discovery, solution design, architecture, and customer-facing technical discussions
• Support pilots, deployments, commissioning, and complex troubleshooting
• Provide technical leadership across networking, Wi-Fi, wireless backhaul, IoT, and edge-based systems
• Translate customer and field requirements into actionable input for Product and R&D
• Create scalable documentation, support procedures, and escalation processes
• Work closely with Sales to support opportunities from technical qualification through successful deployment
• Own the technical customer journey from pre-sales and solution design through deployment, troubleshooting, and ongoing support
• Serve as the bridge between customers, Sales, Product, and R&D

Director of Solutions Engineering – Technical Support