JumpCloud

Full-stack Engineer

• Develop cross-platform applications using Go and Node.js for Windows, macOS, and Linux
• Work on the Device Management / MDM / Endpoint Management vertical
• Build software enabling IT administrators to remotely configure, patch, secure, and monitor endpoints
• Develop cross-OS device management engines, MDM/DDM telemetry, custom system agents, and zero-touch enrollment pipelines
• Balance client-side operating-system programming with high-availability cloud API development
• Collaborate with architects, UX designers, and DevOps to build highly available, scalable systems and strong user experiences
• Work within a Scrum framework to drive agile development
• Work with mTLS protocols and security concepts
• Use OAuth/OIDC flows for secure authentication and service access
• Write and automate unit, functional, and acceptance tests
• Participate in strategic planning and scoping with product managers
• Participate in on-call shifts and respond during assigned shifts

Senior Software Engineer – Devices

Customer Success Manager

• Own and manage a portfolio of high-value Enterprise, Commercial, and SMB accounts
• Act as a trusted advisor and strategic partner to CIOs, CISOs, VPs/Directors of IT, and other IT executives
• Drive product adoption, customer retention, and long-term value realization
• Develop deep, multi-threaded relationships with executive decision-makers and stakeholders
• Build and execute tailored Customer Success Plans aligned with client business outcomes
• Partner with Implementation and Professional Services teams to guide onboarding and accelerate time-to-value
• Monitor portfolio health and user engagement, using AI and data to address adoption bottlenecks and churn risks
• Prepare and facilitate metrics-driven QBRs and Executive Business Reviews
• Partner with Account Executives and Account Managers to identify expansion and upsell opportunities and drive Net Retention Rates
• Serve as the primary point of contact for strategic account escalations
• Advocate for customer product enhancements with Product and Engineering leadership
• Maintain technical expertise in JumpCloud’s platform, modern IT architectures, and industry trends
• Success measured by NRR, GRR, customer health, platform adoption, product engagement, onboarding time-to-value, and qualified expansion/upsell pipeline contribution

• Own and manage a portfolio of high-value Enterprise and key Commercial accounts
• Develop deep, multi-threaded relationships with executive decision-makers and stakeholders
• Build and execute tailored Customer Success Plans aligned with client business outcomes
• Guide complex onboarding initiatives with Implementation and Professional Services teams
• Ensure swift time-to-value and adoption across hybrid IT environments
• Monitor portfolio health and user engagement, using AI and data to address adoption bottlenecks and churn risks
• Prepare and facilitate strategic, metrics-driven quarterly and executive business reviews
• Partner with Account Executives and Account Managers on strategic account plans
• Identify expansion and upsell opportunities and drive strong Net Retention Rates
• Serve as the primary point of contact for strategic account escalations
• Advocate for customer product enhancements with Product and Engineering leadership
• Maintain technical expertise in JumpCloud’s platform, modern IT architectures, and industry trends
• Advise customers on security and identity best practices
• Success measured by NRR/GRR, customer health, platform adoption, product engagement, onboarding time-to-value, and qualified expansion/upsell pipeline contribution
• Collaborate with Sales, Account Management, Support, Solutions Engineering, Product, Implementation, and Professional Services teams