Junction

Customer Support

• Investigate and resolve customer-reported issues methodically
• Support customers from onboarding through ongoing troubleshooting
• Triage, prioritize, and escalate high-volume support tickets
• Call labs, mobile phlebotomy vendors, and other service providers to track results, correct patient details, and drive timely resolution
• Communicate empathetically and precisely through tickets, Slack, and calls
• Collaborate with product, engineering, operations, and customer success teams
• Document learnings to build and improve the knowledge base
• Resolve most Tier 1 issues directly and hand off remaining issues with gathered context

Explore Customer Support Associate at Junction. Review requirements and application details.