eCommerce Fulfillment Specialist

JuneShine

. Manage day-to-day relationships with 3PL partners and lead weekly customer-experience meetings .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $78,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing e-commerce operations and fulfillment processes, with a strong focus on optimizing relationships with 3PL partners and ensuring efficient order management. Proficient in analyzing fulfillment metrics and implementing process improvements to enhance customer experience.

Highest-signal resume keywords

E-Commerce Operations Management3PL Partner CollaborationWMS or 3PL Portal ExperienceDTC Order Management Platform ProficiencyFulfillment Performance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

E-Commerce OperationsFulfillment ManagementLogistics CoordinationInventory TrackingSOP DevelopmentKitting and Bundle FulfillmentCost-Effective Packout EvaluationData AnalysisPerformance Metrics ReportingOrder Flow Monitoring

Soft Skills

Problem SolvingCommunicationCollaborationAdaptabilityAttention to Detail

Tools & Technologies

WMS3PL PortalDTC Order Management PlatformExcelGoogle Sheets

Industry Keywords

3PLDTCE-CommerceSupply ChainFulfillmentCPGBeverageRegulated Products

About the role

Key responsibilities & impact

Manage day-to-day relationships with 3PL partners and lead weekly customer-experience meetings
Monitor daily DTC order flow across 3PL nodes to ensure orders are picked, packed, and shipped within SLA
Track and resolve fulfillment exceptions, including backorders, mis-picks, damaged inventory, and shipping delays
Issue and track billbacks up to $50,000 when appropriate
Track inbound shipments, inventory levels, product SKUs, and packaging/merchandise across fulfillment nodes
Flag shortages, risks, and real-time needs across teams
Coordinate fulfillment readiness for new product launches, including SKU setup, packaging specifications, 3PL onboarding, promotions, and test orders
Support kitting and bundle fulfillment and create supporting SOPs
Support Procurement in evaluating cost-effective packout options, box sourcing, and test shipments
Coordinate weekly allocation calls with Marketing and drive operational next steps
Partner with Customer Service to resolve order-level issues and communicate with Stord
Support peak-season and promotional volume planning with Logistics, Marketing, and Demand Planning
Report fulfillment performance metrics and conduct monthly audits of 3PL issues
Analyze recurring fulfillment issues and recommend corrective actions and process improvements
Maintain existing fulfillment SOPs and create new SOPs as processes change
Make day-to-day DTC fulfillment decisions with 3PL partners
Perform other related duties and special projects as assigned
Report to the Sr. Logistics Manager

Requirements

What you’ll need

Must reside in the United States
21 years of age or older at the time of application
4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain
Experience working directly with 3PL partners in a DTC or e-commerce environment; any product category is acceptable
Hands-on experience with a WMS or 3PL portal and a DTC order management platform (e.g., Shopify)
Working proficiency in Excel or Google Sheets, including lookups, pivot tables, and basic reporting
Availability to respond to urgent business matters outside standard business hours when necessary
Fulfillment experience in beverage, CPG, or regulated products is nice to have
Experience managing kitting or bundle SKUs is nice to have
Experience supporting both DTC and wholesale fulfillment channels is nice to have

Benefits

Comp & perks

Unlimited Paid Time Off
Paid sick leave in accordance with state and local laws
Healthcare coverage: up to 90% company contribution for employees and 25% for dependents
Voluntary vision, dental, and accidental plans
401(k) with up to 4% company match
Free financial coaching
Student loan match support
529 education savings accounts
12 weeks of paid Equal Parental Leave
$500 Baby Bonding Bucks
Sustainable baby gift
Dedicated parental leave support, including a personalized dashboard, full pay transparency, and a specialist to handle every logistical detail
Product and soft goods discounts & perks
Flexible hours
Let My People Go Surfing book provided to every new hire on day one