JuneShine

Ecommerce

• Manage day-to-day relationships with 3PL partners and lead weekly customer-experience meetings
• Monitor daily DTC order flow across 3PL nodes to ensure orders are picked, packed, and shipped within SLA
• Track and resolve fulfillment exceptions, including backorders, mis-picks, damaged inventory, and shipping delays
• Issue and track billbacks up to $50,000 when appropriate
• Track inbound shipments, inventory levels, product SKUs, and packaging/merchandise across fulfillment nodes
• Flag shortages, risks, and real-time needs across teams
• Coordinate fulfillment readiness for new product launches, including SKU setup, packaging specifications, 3PL onboarding, promotions, and test orders
• Support kitting and bundle fulfillment and create supporting SOPs
• Support Procurement in evaluating cost-effective packout options, box sourcing, and test shipments
• Coordinate weekly allocation calls with Marketing and drive operational next steps
• Partner with Customer Service to resolve order-level issues and communicate with Stord
• Support peak-season and promotional volume planning with Logistics, Marketing, and Demand Planning
• Report fulfillment performance metrics and conduct monthly audits of 3PL issues
• Analyze recurring fulfillment issues and recommend corrective actions and process improvements
• Maintain existing fulfillment SOPs and create new SOPs as processes change
• Make day-to-day DTC fulfillment decisions with 3PL partners
• Perform other related duties and special projects as assigned
• Report to the Sr. Logistics Manager

eCommerce Fulfillment Specialist