Juro

Customer Success Manager

• Build playbooks, automations and customer touchpoints that help customers succeed
• Identify moments where personal involvement creates the most customer impact
• Own an approximately $3M book of business
• Maintain strong portfolio health
• Retain, grow and expand customers
• Identify and nurture champions across key accounts
• Share customer feedback with Product and GTM teams
• Manage large and complex customers
• Coach junior Customer Success Managers
• Lead team initiatives
• Build face-to-face customer relationships
• Report to George Hughes, Head of Customer Success

Senior Customer Success Manager