Customer Success Manager

Just Appraised

. Own the end-to-end success of government customer accounts .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing government customer accounts, driving adoption and retention, and developing tailored account strategies. Proficient in translating technical concepts into customer-friendly language while collaborating cross-functionally to achieve strategic outcomes.

Highest-signal resume keywords

Customer Success ManagementAccount Strategy DevelopmentRenewal ManagementCross-Functional CollaborationStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementChurn ReductionData AnalysisContract Lifecycle ManagementCross-Sell Identification

Soft Skills

Strategic CommunicationOrganizational SkillsProblem-SolvingRelationship BuildingRisk Mitigation

Tools & Technologies

SalesforceFathomHexGoogle SuiteSlackHubSpotClaude

Industry Keywords

SaaSCustomer OutcomesCustomer RetentionCustomer AdoptionPolitical Environments

About the role

Key responsibilities & impact

Own the end-to-end success of government customer accounts
Drive adoption, retention, and expansion across the customer base
Serve as a trusted, high-value customer advisor
Develop and execute tailored account strategies for unique workflows, political environments, and organizational dynamics
Align customer needs with product capabilities
Proactively manage renewals and negotiate expansion opportunities
Meet annual targets tied to retention and growth
Manage contract lifecycles
Partner with customers during adoption and provide targeted ongoing training
Translate technical concepts and product updates into practical value
Monitor and report on churn reduction, expansion revenue, and CSAT
Use data to inform strategic account planning
Identify and nurture relationships with key decision-makers and influencers
Act as the customer voice internally
Collaborate with Product, Sales, and Support teams
Attend customer visits and conferences based on territory needs, typically 3–5 visits per quarter (15–20% annually)

Requirements

What you’ll need

4+ years of experience in Customer Success, ideally within a fast-growing SaaS startup
Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities
Strong focus on achieving customer outcomes and building long-term partnerships
Skill in navigating multiple stakeholders and collaborating cross-functionally
Ability to mitigate risk and de-escalate issues before they become critical
Capacity to learn and support multiple products
Proficiency in translating technical concepts into practical, customer-friendly language
Clear, strategic written and verbal communication skills
Exceptional organizational and prioritization skills to manage multiple customers and incoming requests
Familiarity with Salesforce, Fathom, Hex, Google Suite, Slack, HubSpot, and Claude
Candidates located in the Central, Mountain, or Pacific Time Zones

Benefits

Comp & perks

Competitive compensation and stock equity plan
Comprehensive benefits package including medical, dental, vision, and life insurance
Company-sponsored pre-tax retirement savings program (401k)
Flexible work environment supporting work from home
Flexible PTO
Parental leave
Home office stipend
Home office and equipment stipend
Flexible work arrangements
Continuous learning opportunities
Fully remote team
Online community and local support