Just Group plc

Operations

• Deliver first- and second-line technical support for end-user devices, peripherals, and workplace technologies
• Diagnose and resolve incidents and service requests in line with service levels and quality standards
• Own support tickets, providing accurate updates, communication, and timely resolution
• Support and troubleshoot Windows operating systems, cloud-based services, networking, and enterprise applications
• Configure, deploy, and maintain laptops, desktops, mobile devices, printers, telephony, and audio-visual equipment
• Collaborate with internal teams and third-party suppliers to resolve technical issues
• Identify opportunities to improve processes, knowledge sharing, and service delivery standards
• Build positive working relationships with colleagues at all levels
• Contribute to team objectives, operational projects, and service improvement initiatives
• Provide support across multiple office locations when required
• Respond to incidents and service requests through the IT service management platform
• Support meeting rooms, video conferencing facilities, and audio-visual systems
• Assist with onboarding and offboarding, including device provisioning and access management
• Monitor ticket queues and prioritise workload to meet service level commitments
• Document solutions, update knowledge articles, and share best practices
• Escalate complex issues and coordinate with specialist teams
• Provide technical support during office moves, equipment rollouts, and technology upgrades
• Maintain accurate asset, incident, and request records

Service Operations Engineer