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Operations Executive
Justlife (previously Justmop). Drive fulfillment rate up by closing supply-demand gaps .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management capabilities with a focus on fulfillment and utilization targets, leveraging data-driven decision-making and effective customer support skills. Proficient in CRM systems and operational tools to enhance service delivery in a fast-paced environment.
Highest-signal resume keywords
Operations ManagementCustomer SupportData AnalysisFluent ArabicCRM Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fulfillment MetricsUtilization ReportingOperational ImprovementExcelGoogle Sheets
Soft Skills
EmpathyProblem SolvingCommunication
Tools & Technologies
CRM SystemsOperational Tooling
Industry Keywords
Service IndustryOn-Demand BusinessMarketplace Business
About the role
Key responsibilities & impact- Drive fulfillment rate up by closing supply-demand gaps
- Maintain healthy professional utilization and reduce unfulfillment
- Resolve customer issues quickly and empathetically
- Own accurate reporting on utilization, unfulfillment, and quality
- Run outbound calls to quality-grading standards
- Contribute to operational improvement projects
- Learn tools, CRM, and fulfillment metrics
- Own fulfillment and utilization targets
- Lead a small efficiency improvement
- Handle customer escalations
Requirements
What you’ll need- 1–3 years in operations or customer support, ideally in a fast-paced or startup environment
- Fluent Arabic and solid working English
- Comfortable with Excel/Google Sheets, reading metrics, and acting on data
- Experience in the service industry or an on-demand/marketplace business (nice to have)
- Familiarity with CRM systems and operational tooling (nice to have)
- Must be currently based in Egypt
- Comfortable working a 6-day shift pattern, with a total of 6 days off monthly
Benefits
Comp & perks- Fast, real career progression and internal mobility
- Mentorship, coaching, and on-the-job learning
- Fair, objective performance system
- Flexible elements where the role allows
- Extra day off on your birthday
- Free Justlife credits to use Justlife services