Justlife (previously Justmop)

Operations

• Drive fulfillment rate up by closing supply-demand gaps
• Maintain healthy professional utilization and reduce unfulfillment
• Resolve customer issues quickly and empathetically
• Own accurate reporting on utilization, unfulfillment, and quality
• Run outbound calls to quality-grading standards
• Contribute to operational improvement projects
• Learn tools, CRM, and fulfillment metrics
• Own fulfillment and utilization targets
• Lead a small efficiency improvement
• Handle customer escalations

Operations Executive