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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer-facing experience with fluency in English and German, alongside problem-solving skills and technical understanding of products and systems. Proficient in coordinating with development teams and creating support materials for users of property-management platforms.
Highest-signal resume keywords
Fluent In EnglishFluent In GermanCustomer-Facing ExperienceTechnical Understanding Of ProductsReact
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem-Solving SkillsTechnical Understanding Of ProductsCustomer-Facing ExperienceEditing TicketsCreating Support ArticlesCreating Support VideosCoordinating With DevelopersMicroservice ArchitectureJava (Spring)Docker-Based CI/CD Processes
Soft Skills
Strong Communication SkillsReliabilityIndependence
Tools & Technologies
AWSKubernetesTerraformKafkaKafka Streams
Industry Keywords
Property-Management PlatformEconomicsComputer ScienceBusiness Administration
Tech Stack
Tools & technologiesAWSDockerJavaKafkaKubernetesReactSpringTerraform
About the role
Key responsibilities & impact- Process phone calls and tickets
- Edit tickets
- Answer product-related questions
- Provide customer feedback in German
- Create support articles and videos
- Coordinate and communicate with developers
- Help customers with their daily work using the property-management platform
- Work closely with product owners and the development team
Requirements
What you’ll need- Customer-facing experience
- Fluent in English and German, both written and spoken
- Problem-solving skills and technical understanding of products and systems
- Strong communication skills in customer contact
- Reliability and independence in handling tasks
- Background in economics, computer science, business administration, or similar is nice to have
- Technical stack includes React, Java (Spring), microservice architecture with Kafka/Kafka Streams, Docker-based CI/CD processes, AWS, Kubernetes, and Terraform
Benefits
Comp & perks- Assistance in setting up the project/integrating with the team
- Guidance while onboarding
- Support in any aspect of your activities
- Free choice of hardware
- Private health insurance
- 7card
- Regular team events, including a week in a mountain hut
- Hybrid work mode with flexible hybrid arrangements
- Central working place in a company house with community space, garden, and BBQ area