JUSTROCKET

IT Support

• Own identity and access management with Okta, including SSO, MFA and the full lifecycle from onboarding to offboarding
• Manage MacBook, Windows and Android device fleets through Workspace ONE UEM, including enrollment, compliance and security policies
• Manage Google Workspace, Slack, HubSpot, Miro and the Atlassian suite
• Build request types, workflows, SLAs and approval processes in Jira Service Management
• Automate recurring work with Google Apps Script, Okta Workflows and n8n
• Track CVEs across the fleet, review audit logs and establish automated security reporting in line with GDPR and BDSG
• Apply ISO 27001 and TISAX principles to daily work without owning the certifications
• Communicate technical details to administrators and broader information to management
• Work as part of the Corporate IT team for a Germany-based IT service company serving automotive, finance and other regulated industries

IT Operations Engineer, IT Administrator – German Speaker

Customer Support

• Process phone calls and tickets
• Edit tickets
• Answer product-related questions
• Provide customer feedback in German
• Create support articles and videos
• Coordinate and communicate with developers
• Help customers with their daily work using the property-management platform
• Work closely with product owners and the development team

IT Operations Engineer, IT Administrator – German Speaker

Customer Support, German Speaker