Key Account Manager, East Coast

Juul Labs

. Build trust, identify sales and conversion opportunities, negotiate contracts, and lead category management across assigned key retail partners and regional distributors .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $94,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management within the CPG or tobacco/OTP categories, leveraging strong analytical skills and syndicated data tools to drive sales strategies and maximize ROI. Proven ability to build trusted relationships with key retail partners and execute effective merchandising strategies.

Highest-signal resume keywords

Account Management ExperienceSyndicated Data Analysis (IRI, Nielsen)Contract Negotiation SkillsSalesforce CRM ProficiencyBachelor's Degree in Business or Marketing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Strategy DevelopmentCategory ManagementMerchandising StrategySales Performance MonitoringData AnalysisContract ManagementInventory ResolutionRetail Programming ExecutionProblem-SolvingOrganizational Skills

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilitySelf-MotivationRelationship Building

Tools & Technologies

SalesforceTableauExcelPowerPoint

Industry Keywords

CPGTobaccoOTPJuulRetail PartnershipsField SalesSyndicated DataCategory InsightsROI MaximizationCustomer Relationship Management

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Build trust, identify sales and conversion opportunities, negotiate contracts, and lead category management across assigned key retail partners and regional distributors
Call on independent retail doors to manage existing accounts, drive new distribution, execute the Juul Partner Program (JPP), and drive Presence, Pricing, Promotion, and Product
Oversee customer interactions and build trusted business relationships with chain accounts, national retail partners, and regional distributors at HQ and regional levels
Develop chain-specific sales, distribution, and merchandising strategies that maximize ROI within assigned budgets
Use syndicated data (IRI/Nielsen) to provide category insights and actionable recommendations
Lead and facilitate buyer meetings, category reviews, Top-to-Top sessions, contracted space management, and inventory resolution
Collaborate with field sales, trade marketing, and internal department leads on retail programming
Maintain clear communications with internal stakeholders and external customer partners
Monitor sales performance and progress against objectives to improve sales strategies and processes
Travel regularly, averaging 30–40%, including overnight HQ planning sessions, quarterly business reviews, store visits, and internal meetings
Perform related duties as assigned within scope of practice

Requirements

What you’ll need

5+ years of account management experience in CPG or tobacco/OTP categories, with experience managing accounts at the HQ level and/or direct field sales experience
A history of successfully negotiating key account contracts, expanding footprint in existing accounts, and leading strategic sales initiatives that meet sales targets
Strong analytical skills with working knowledge of syndicated data tools (IRI, Nielsen) and CRM/reporting software (Salesforce, Tableau, Excel, PowerPoint)
Exceptional verbal and written communication skills across executive, cross-functional, and field team environments
Highly self-motivated, adaptable, and results-oriented with strong organizational and problem-solving abilities
Clear understanding of the JUUL customer and the vapor/OTP industry
Bachelor's degree in Business, Marketing, or a related field (or equivalent relevant work experience)
Must be 21 years of age or older
Must possess and maintain a valid U.S. driver's license in good standing for a minimum of the last three (3) consecutive years
Reliable vehicle for daily work usage
Ability to lift up to 30 lbs
Ability to visually inspect and manipulate merchandise and advertising displays
Ability to frequently stoop, kneel, crouch, or climb/work from heights (9–12 feet) during in-store setups or merchandising activities
All applicants must have authorization to work for Juul Labs in the US

Benefits

Comp & perks

A place to grow your career. We’ll help you set big goals - and exceed them
People. Work with talented, committed and supportive teammates
Equity and performance bonuses. Every employee is a stakeholder in our success
Cell phone subsidy, commuter benefits and discounts on JUUL products
Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
401(k) plan with company matching
Plus biannual discretionary performance bonuses