Juul Labs

Account Manager

• Build trust, identify sales and conversion opportunities, negotiate contracts, and lead category management across assigned key retail partners and regional distributors
• Call on independent retail doors to manage existing accounts, drive new distribution, execute the Juul Partner Program (JPP), and drive Presence, Pricing, Promotion, and Product
• Oversee customer interactions and build trusted business relationships with chain accounts, national retail partners, and regional distributors at HQ and regional levels
• Develop chain-specific sales, distribution, and merchandising strategies that maximize ROI within assigned budgets
• Use syndicated data (IRI/Nielsen) to provide category insights and actionable recommendations
• Lead and facilitate buyer meetings, category reviews, Top-to-Top sessions, contracted space management, and inventory resolution
• Collaborate with field sales, trade marketing, and internal department leads on retail programming
• Maintain clear communications with internal stakeholders and external customer partners
• Monitor sales performance and progress against objectives to improve sales strategies and processes
• Travel regularly, averaging 30–40%, including overnight HQ planning sessions, quarterly business reviews, store visits, and internal meetings
• Perform related duties as assigned within scope of practice

Key Account Manager, East Coast

Outside Sales

• Execute field sales plans and drive product growth within the region
• Expand distribution, secure prime shelf space, and build relationships with retail partners, store staff, and local distributors
• Implement sales strategies to increase points of distribution, optimize shelf space, improve product positioning, and drive consumer trial and conversion
• Call on established accounts and prospect new traditional and non-traditional retailers
• Plan and organize daily and weekly routing to cover the territory and meet volume and distribution goals
• Use Salesforce CRM and other sales technologies to track activity, manage leads, update customer data, and identify sales opportunities
• Sell in and execute local, regional, and national Trade Marketing and branding initiatives at store level
• Meet or exceed daily, weekly, and monthly KPIs/OKRs
• Build relationships with store managers, owners, and distributor sales representatives through product expertise, category insights, and customer service
• Conduct retail product trainings, staff demos, and retailer advocacy initiatives
• Represent JUUL Labs company values and act as a product and category expert
• Attend local trade shows, distributor events, and retailer training events as required
• Report field insights, competitive activity, and account challenges to the Territory Sales Manager and regional leadership

Territory Sales Specialist

• Manage sales and distribution within a given geography, including merchandising
• Responsibly sell company initiatives to retail partners including promotions, inventory management, and pricing strategies
• Sell/execute the 4Ps of presence, pricing, promotion, and product to customers and adult nicotine consumers
• Develop a local strategy and business plan for meeting individualized territory objectives
• Identify, analyze, prioritize, and target existing and potential retail outlets within the geographic territory for product sales opportunities
• Consult with and advise retail partners on category management and business analytics
• Develop innovative ways to improve business performance through data analysis, brand marketing, product placement, and pre-call planning
• Develop and/or utilize systems to track, measure, and analyze progress against key initiatives and other business metrics
• Grow leadership potential through ongoing training and impactful experiences
• Utilize analytic tools to evaluate market opportunities and impact business performance and results
• Execute all account management responsibilities in assigned chain and distribution headquarters accounts
• Perform related duties as assigned, within your scope of practice

Territory Manager

• Manage sales and distribution within a given geography, including merchandising
• Responsibly sell company initiatives to retail partners, including promotions, inventory management, and pricing strategies
• Sell and execute the 4Ps of presence, pricing, promotion, and product to customers and adult nicotine consumers
• Develop a local strategy and business plan for territory objectives
• Identify, analyze, prioritize, and target existing and potential retail outlets for product sales opportunities
• Advise retail partners on category management and business analytics
• Improve business performance through data analysis, brand marketing, product placement, and pre-call planning
• Track, measure, and analyze progress against key initiatives and business metrics
• Utilize analytic tools to evaluate market opportunities and impact business performance
• Execute account management responsibilities for assigned chain and distribution headquarters accounts
• Grow leadership potential through ongoing training and impactful experiences
• Perform related duties as assigned within scope of practice