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Salesforce Engagement Manager
K2 Partnering Solutions. Own delivery performance across a portfolio of client engagements and accounts, maintaining a consolidated view of delivery, financial performance, risks and client outcomes and directing appropriate intervention where required .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading complex technology delivery and professional services across multiple client engagements, with a strong focus on financial performance management, resource planning, and stakeholder relationship building.
Highest-signal resume keywords
Portfolio Financial Performance ManagementDelivery Governance and AssuranceResource and Capacity PlanningStakeholder Relationship ManagementLeadership Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Performance ManagementForecastingRisk ManagementDelivery OversightCapacity PlanningCommercial InsightDelivery Quality ImprovementPerformance Risk IdentificationWorkforce PlanningAccount Planning
Soft Skills
Leadership CapabilityAccountability BuildingStakeholder AlignmentDecision-MakingRelationship Building
Industry Keywords
ConsultingSystems IntegrationTechnology DeliveryProfessional ServicesClient Engagements
About the role
Key responsibilities & impact- Own delivery performance across a portfolio of client engagements and accounts, maintaining a consolidated view of delivery, financial performance, risks and client outcomes and directing appropriate intervention where required
- Own portfolio financial performance and forecasting, identifying commercial risks, addressing significant variances and supporting sustainable portfolio performance
- Provide senior delivery leadership for significant client or delivery escalations beyond individual engagements, ensuring recovery, decision-making and stakeholder alignment
- Own portfolio resource and capability planning, balancing current requirements and anticipated pipeline against capacity, skills and delivery priorities
- Identify future capability and capacity requirements and shape workforce responses, including recruitment, development and external delivery capability
- Establish and maintain delivery governance and assurance across the portfolio
- Drive consistent application and improvement of delivery approaches to improve delivery quality, planning and estimation
- Lead and develop Delivery Managers and senior delivery professionals, building accountability, leadership capability and succession
- Build relationships with senior client and internal stakeholders and provide delivery, commercial and capability insight supporting account planning and client success
Requirements
What you’ll need- Extensive experience leading complex technology or professional services delivery across multiple client engagements or accounts within consulting, systems integration or comparable environments
- Experience providing portfolio-level delivery oversight, identifying performance risks and directing appropriate intervention across complex client engagements
- Demonstrated commercial and financial capability, including forecasting, financial performance management and using delivery and commercial insight to inform decisions
- Experience leading resource, capacity and capability planning against current and anticipated client demand and identifying appropriate workforce responses
- Experience establishing delivery governance and assurance approaches that support consistent performance, risk management and continued improvement across multiple engagements
- Experience building and managing relationships with senior client and internal stakeholders and contributing delivery insight to account and business planning
- Proven ability to lead through managers or senior delivery professionals, building accountability, leadership capability and succession across teams