Administrator, Platform Operations

K2 Services

. Manage and support the ServiceNow platform, including customizations of applications and modules .

Posted 11/2/2026full-timeRemote • United StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and supporting the ServiceNow platform, including customization and troubleshooting. Proficient in ITIL best practices and capable of providing technical support and documentation to enhance system performance and user experience.

Highest-signal resume keywords

ServiceNow Platform ManagementIncident ManagementITIL Best PracticesTechnical SupportDashboard and Report Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow CustomizationIncident ManagementService PortalService CatalogProblem ManagementChange ManagementAsset ManagementCustomer Service ManagementDocumentationAnalytical Skills

Soft Skills

Problem-SolvingCritical ThinkingCommunicationInterpersonal SkillsOrganizational Skills

Tools & Technologies

ServiceNow

Industry Keywords

ITILClient SupportEnterprise Environment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage and support the ServiceNow platform, including customizations of applications and modules
Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations
Provide technical support and documentation to end-users
Create and maintain dashboards and reports to provide insights into system performance and process efficiency
Develop and maintain comprehensive documentation of configurations, changes, and processes

Requirements

What you’ll need

1-2 years of experience working with the ServiceNow platform in a client support role
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
Exposure in ServiceNow to modules such as Incident Management, Service Portal, and Service Catalog
Knowledge documentation for support team and end users
Knowledge of ITIL best practices and framework
Strong problem-solving, critical thinking and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Preferred: Experience in a technical customer support role within an enterprise environment
Preferred: Familiarity with additional ServiceNow modules like Problem Management, Change Management, Asset Management, or Customer Service Management

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)