K2 Services

Software Engineer

• Lead and develop the engineering organization, including 24x7 NOC/operational engineering, escalated engineering, project engineering, and tooling teams
• Set organizational structure, spans of control, career paths, hiring plans, and team sizing
• Own the major incident management process, including critical escalations, root cause analysis, and corrective actions
• Govern change management, including change advisory processes, standard changes, approvals, and emergency changes
• Define, monitor, and act on engineering KPIs including SLA attainment, MTTR, utilization, backlog, and quality trends
• Present results and remediation plans to executive leadership and client sponsors
• Maintain queue health and clarify ownership boundaries across service delivery tiers
• Drive a shift-left delivery model through documentation, training, knowledge transfer, and automation
• Establish collaboration and feedback forums across delivery tiers
• Own service management platform workflow configuration, data quality, and reporting
• Set and execute monitoring, management, and automation tooling roadmaps
• Govern vendor maintenance, end-of-life tracking, renewals, certificate and PKI lifecycle management, and decommissioning
• Review, scope, and approve statements of work
• Represent engineering to client sponsors in governance calls and technical escalations
• Partner with architecture on client technology assessments and project opportunities
• Own engineering financial performance, including approvals, billing reconciliation, timekeeping, cost, and margin targets
• Align security operations workflows with incident and change management
• Coordinate field and on-site service activity
• Ensure engineering practices meet confidentiality, data handling, audit, and compliance expectations

VP, Engineering Services

General

• Manage and maintain physical and electronic records in accordance with company policies, retention schedules, and regulatory requirements
• Ensure accurate classification, indexing, storage, retrieval, and disposition of organizational records
• Monitor records management activities to maintain data integrity, confidentiality, and compliance standards
• Support records lifecycle management, including archiving, retention, destruction, and legal holds
• Ensure compliance with legal, regulatory, and organizational records management requirements and policies
• Conduct periodic audits and quality checks of records systems and processes
• Assist with corrective actions and process improvements
• Maintain documentation and reporting related to records management activities and compliance initiatives
• Analyze workflows and recommend process enhancements
• Assist with implementation and optimization of records management systems, technologies, and procedures
• Collaborate with cross-functional teams on information governance initiatives and operational improvements
• Support records digitization, migration, and system update projects
• Provide training and guidance to staff on records management procedures, systems, and best practices
• Serve as a subject matter resource for records-related questions, policies, and compliance requirements
• Assist in developing records management documentation, job aids, and process guidelines
• Maintain professional communication with internal stakeholders regarding records requests and issues

Senior Records Specialist

ServiceNow

• Own the technical vision, architecture, and delivery quality of Opensity's ServiceNow instances and client engagements
• Oversee platform design, integrations, data model, and application architecture
• Develop, document, and maintain technical delivery standards, best practices, and governance frameworks
• Manage, coach, and mentor ServiceNow developers and technical consultants
• Partner with Services Product Management on technical delivery approaches and services roadmap alignment
• Drive delivery quality, platform performance, and client satisfaction across engagements
• Lead technical architecture reviews and solution designs for complex or high-risk implementations
• Serve as the technical escalation point when needed
• Evaluate architecture decisions across ITSM, ITOM, and other ServiceNow modules
• Support pre-sales and scoping with technical architecture input, effort estimates, and risk assessments
• Monitor platform health, technical debt, and instance hygiene, and recommend remediation plans
• Track ServiceNow releases, capabilities, and industry best practices and share findings across the practice

Director, ServiceNow Architecture – Technical Delivery

Marketing Analyst

• Plan, execute, and measure end-to-end email marketing campaigns, including email creation, audience segmentation, landing page development, and deployment
• Build and manage email campaigns using marketing automation and email service platforms such as Vuture or similar tools
• Develop and implement audience segmentation and targeting strategies
• Create, edit, and post content and landing pages within a content management system
• Conduct A/B testing to optimize open rates, click-through rates, bounce rates, and unsubscribe rates
• Monitor campaign performance and provide insights and recommendations to improve KPIs and campaign effectiveness
• Collaborate with internal stakeholders to align email and landing page content with brand standards and business objectives
• Maintain CRM data standards, naming conventions, and governance processes
• Perform regular data audits, cleansing, and validation
• Partner with marketing, business development, and operations teams to resolve data issues and improve data usability
• Document data processes, standards, and best practices
• Create and maintain reports and dashboards tracking email campaign performance, audience engagement, and CRM data health

Senior Email Marketing Analyst

Events

• Manage all aspects of the event intake process and mailbox
• Utilize Microsoft suite and other tools to generate dashboards and reports
• Coordinate event requirements with internal staff, clients, and vendors
• Liaise with senior executives and industry leaders throughout the planning process
• Plan and facilitate event logistics, including contract negotiations, guest lists, venue preparation, presentation materials, catering, entertainment, transportation, equipment, and décor
• Build and maintain a database of industry contacts, vendors, and venues
• Provide logistics support for in-person and virtual events
• Review event requests for completeness and feasibility
• Gather requirements, objectives, budgets, timelines, and stakeholder expectations
• Prioritize requests based on business impact, deadlines, and resource availability
• Route requests to events, marketing, or business development teams
• Ensure event deliverables are completed accurately and on time
• Manage expectations regarding capacity, budgets, and turnaround times
• Facilitate kickoff meetings and planning discussions
• Establish and maintain standardized intake procedures
• Develop intake forms, workflows, and documentation
• Track intake metrics, request volume, and project timelines
• Drive consistency across event planning and execution
• Evaluate team bandwidth and assign projects appropriately
• Monitor intake and project management KPIs
• Produce reports on request volume, turnaround times, and project completion
• Analyze trends to improve efficiency and resource allocation
• Provide leadership with visibility into marketing and events pipelines

Events Operational Intake Lead

Operations

• Oversee daily operational execution across enterprise client accounts to ensure consistent, high-quality service delivery
• Support the development and execution of account business plans aligned with strategic and financial objectives
• Serve as a primary escalation point for operational issues, ensuring timely resolution and client satisfaction
• Partner with the Enterprise Account Director to achieve account profitability, efficiency, and performance targets
• Lead and mentor Site Managers and on-site teams
• Conduct regular client site visits and performance reviews
• Facilitate monthly client meetings and ongoing touchpoints across multiple locations
• Monitor KPIs and SLAs to ensure compliance and performance standards
• Develop, maintain, and improve SOPs
• Lead training and development initiatives
• Support and participate in strategic business reviews, including preparation, presentation, and follow-up actions
• Gather and act on client feedback through surveys and direct engagement
• Collaborate with internal resources to implement process improvements and operational enhancements

Enterprise Operations Manager

Manager

• Oversee and manage day-to-day operations of the document processing department
• Coordinate workflow distribution, special projects, and resource allocation across team members
• Manage employee performance with HR support
• Serve as the primary point of contact for clients and stakeholders regarding document processing needs, deadlines, and issue resolution
• Implement and maintain quality control processes
• Monitor and report utilization, productivity, and operational metrics to leadership and clients
• Provide technical guidance, training, and support
• Partner with recruiting and HR on hiring, interviewing, and onboarding
• Test and troubleshoot system updates, applications, and process enhancements
• Develop and maintain reporting, dashboards, and statistical performance metrics
• Review customer feedback and resolve service issues
• Facilitate team meetings, performance discussions, and continuous improvement initiatives
• Develop and maintain best practices, SOPs, and reference guides
• Foster a collaborative, service-oriented team culture focused on quality and accountability

Document Processing Manager

Associate

• Create, edit, format, and proofread professional documents, including contracts, briefs, pleadings, and agreements
• Ensure documents comply with company style guides, formatting standards, branding requirements, and client specifications
• Use document production tools for formatting, conversion, track changes, redlining, cross-referencing, and table of contents creation
• Create and manage fillable forms using Microsoft Word and Adobe Acrobat
• Transcribe audio files and convert documents into various formats
• Perform accurate data entry and document input tasks
• Review documents for grammar, punctuation, formatting, consistency, and quality standards
• Manage multiple document production requests while meeting strict deadlines
• Maintain document version control and file organization
• Support document production workflows, intake processes, and job tracking
• Assess incoming requests and determine appropriate formatting and production methods
• Assist with training and support for junior staff as needed
• Execute mail merges, templates, and standardized response documents
• Communicate with supervisors, peers, and clients regarding project status, deadlines, and requirements
• Handle sensitive and confidential information with discretion
• Participate in ongoing training and continuously develop document production and workflow expertise

Word Processing Associate

Network Engineer

• Lead the design, implementation, and management of robust and scalable network infrastructure
• Provide technical leadership and mentorship to junior network engineers
• Configure and manage Fortinet firewalls to ensure the highest level of security
• Design and implement complex routing and switching solutions using Cisco switches
• Design, implement, and manage a global Meraki wireless environment
• Serve as liaison and subject matter expert between architecture, security, and engineering teams
• Integrate technical solutions into complex, customer-facing production environments
• Own, plan, and execute highly complex, secure, high-risk, multifaceted changes under change management procedures
• Provide technical guidance and leadership to project teams and individuals
• Act as a top-level escalation point for networks and related technical designs
• Respond to, analyze, and follow up on network issues to ensure timely resolution
• Improve communication and teamwork across organizations
• Manage carriers, incidents, problems, capacity, service acceptance, events, performance, and standards compliance
• Focus on service restoration, sustainability, and proactive service improvement
• Perform additional duties as assigned

Senior Network Engineer

• Deliver integrated client-facing support across mail, copy, reception, hospitality, and facilities functions
• Meter, sort, and distribute mail and accountable packages according to schedule
• Produce copy, print, and scan projects accurately from written instructions
• Answer incoming calls and route them appropriately
• Greet and announce visitors professionally
• Coordinate and maintain conference rooms, common areas, and kitchens
• Inspect rooms, stock supplies, organize and distribute kitchen supplies, and maintain inventory
• Maintain copy rooms, stock general supplies, deliver paper, and perform basic daily maintenance
• Perform facilities tasks such as hanging pictures, small office moves, cleaning services, and communicating building or equipment concerns
• Cover absences and vacations with flexible schedules and work locations
• Support the West Palm Beach office approximately 25 times per year