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K2 Services

Director, ServiceNow Architecture – Technical Delivery

K2 Services

. Own the technical vision, architecture, and delivery quality of Opensity's ServiceNow instances and client engagements .

Posted 9/24/2026full-timeRemote • United StatesLead💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in ServiceNow implementation and architecture, with a strong focus on technical vision, governance frameworks, and delivery quality. Capable of mentoring technical talent and ensuring client satisfaction through effective communication and solution design.

Highest-signal resume keywords
ServiceNow Implementation ExperienceTechnical Architecture LeadershipJavaScript/Glide API ProficiencyCertified ServiceNow Architect (CTA)REST/SOAP Integrations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
ServiceNow ArchitectureTechnical Standards DevelopmentData Model DesignApplication ArchitectureServiceNow Modules (ITSM, ITOM, CSM)Technical Delivery FrameworksTechnical Escalation ManagementPlatform Performance MonitoringCommon Service Data Model (CSDM)Automated Testing Frameworks (ATF)
Soft Skills
Client-Facing CommunicationCoaching and MentoringStakeholder Presentation Skills
Tools & Technologies
ServiceNowMID ServerCI/CD ToolsServiceNow DevOps
Certifications & Qualifications
Certified ServiceNow Architect (CTA)Additional ServiceNow Certifications
Industry Keywords
Technical VisionGovernance FrameworksDelivery QualityPlatform HealthTechnical Debt Management

Tech Stack

Tools & technologies
ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact
  • Own the technical vision, architecture, and delivery quality of Opensity's ServiceNow instances and client engagements
  • Oversee platform design, integrations, data model, and application architecture
  • Develop, document, and maintain technical delivery standards, best practices, and governance frameworks
  • Manage, coach, and mentor ServiceNow developers and technical consultants
  • Partner with Services Product Management on technical delivery approaches and services roadmap alignment
  • Drive delivery quality, platform performance, and client satisfaction across engagements
  • Lead technical architecture reviews and solution designs for complex or high-risk implementations
  • Serve as the technical escalation point when needed
  • Evaluate architecture decisions across ITSM, ITOM, and other ServiceNow modules
  • Support pre-sales and scoping with technical architecture input, effort estimates, and risk assessments
  • Monitor platform health, technical debt, and instance hygiene, and recommend remediation plans
  • Track ServiceNow releases, capabilities, and industry best practices and share findings across the practice

Requirements

What you’ll need
  • 8+ years of ServiceNow implementation and architecture experience
  • Experience across multiple ServiceNow modules, including ITSM, ITOM, CSM, and Plus
  • Prior experience delivering through a ServiceNow partner, professional services organization, or managed services environment
  • Experience setting technical standards, governance, or delivery frameworks for a development team or practice
  • Experience coaching, mentoring, and developing technical talent
  • Excellent client-facing communication skills
  • Experience presenting architecture decisions to technical and non-technical stakeholders
  • Deep understanding of ServiceNow platform architecture
  • Proficiency in JavaScript/Glide API scripting
  • Experience with REST/SOAP integrations and MID Server
  • Knowledge of the Common Service Data Model (CSDM)
  • Active Certified ServiceNow Architect (CTA) certification preferred
  • Additional ServiceNow certifications preferred
  • Experience with ServiceNow DevOps, CI/CD, and automated testing frameworks such as ATF preferred
  • Experience partnering directly with product management or services leadership to shape delivery roadmaps preferred
  • Background supporting internal enterprise instances and external client-facing implementations preferred

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Annual bonus eligibility