Document Processing Manager

K2 Services

. Oversee and manage day-to-day operations of the document processing department .

Posted 9/18/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $76,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in document processing operations, workflow management, and performance metrics analysis. Proven ability to lead teams, manage client relationships, and implement quality control processes in a fast-paced environment.

Highest-signal resume keywords

Document Processing OperationsWorkflow ManagementPerformance Metrics AnalysisLeadership and Team DevelopmentMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document Management SystemsData AnalysisQuality Control ProcessesStatistical ReportingProblem-SolvingDecision-MakingPerformance ManagementSOP DevelopmentTraining and SupportUtilization Monitoring

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAttention to DetailRelationship BuildingCollaborative Team Culture

Tools & Technologies

Reporting ToolsWorkflow Tracking SystemsOffice Technology

Industry Keywords

Legal Document ProceduresProfessional Services WorkflowsOperations ManagementClient Stakeholder ManagementContinuous Improvement Initiatives

About the role

Key responsibilities & impact

Oversee and manage day-to-day operations of the document processing department
Coordinate workflow distribution, special projects, and resource allocation across team members
Manage employee performance with HR support
Serve as the primary point of contact for clients and stakeholders regarding document processing needs, deadlines, and issue resolution
Implement and maintain quality control processes
Monitor and report utilization, productivity, and operational metrics to leadership and clients
Provide technical guidance, training, and support
Partner with recruiting and HR on hiring, interviewing, and onboarding
Test and troubleshoot system updates, applications, and process enhancements
Develop and maintain reporting, dashboards, and statistical performance metrics
Review customer feedback and resolve service issues
Facilitate team meetings, performance discussions, and continuous improvement initiatives
Develop and maintain best practices, SOPs, and reference guides
Foster a collaborative, service-oriented team culture focused on quality and accountability

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
3–5 years of supervisory or operations management experience, preferably in a legal, professional services, or document production environment
Strong understanding of document processing operations, workflow management, and production environments
Advanced knowledge of legal document procedures and professional services workflows (preferred in legal environment)
Strong leadership and supervisory skills with ability to manage performance and team development
Excellent written and verbal communication skills
Strong organizational skills with ability to manage multiple priorities in a fast-paced environment
Ability to analyze data, generate reports, and use metrics to drive operational improvements
Strong problem-solving and decision-making skills with sound judgment under pressure
High attention to detail and commitment to accuracy and confidentiality
Ability to build strong working relationships with clients, attorneys, and internal stakeholders
Proficiency with office technology and document management systems
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), reporting tools, and workflow tracking systems

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
May be eligible for a bonus