Enterprise Operations Manager

K2 Services

. Oversee daily operational execution across enterprise client accounts to ensure consistent, high-quality service delivery .

Posted 9/21/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational leadership and management capabilities, with a focus on service delivery, workflow optimization, and performance management. Proficient in developing and executing business plans, monitoring KPIs, and leading teams in multi-site environments.

Highest-signal resume keywords

Operations ManagementClient ServicesKPI MonitoringTeam LeadershipBusiness Process Outsourcing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process OutsourcingOperations ManagementKPI MonitoringService DeliveryWorkflow OptimizationAnalytical SkillsMicrosoft Office SuiteOperational Performance ManagementSOP DevelopmentMulti-Site Management

Soft Skills

Problem-SolvingCoachingCommunicationClient EngagementProactive Approach

Tools & Technologies

Operational SystemsReporting ToolsService Delivery Platforms

Industry Keywords

Client SatisfactionPerformance TargetsTraining and DevelopmentStrategic Business ReviewsProduction Services

About the role

Key responsibilities & impact

Oversee daily operational execution across enterprise client accounts to ensure consistent, high-quality service delivery
Support the development and execution of account business plans aligned with strategic and financial objectives
Serve as a primary escalation point for operational issues, ensuring timely resolution and client satisfaction
Partner with the Enterprise Account Director to achieve account profitability, efficiency, and performance targets
Lead and mentor Site Managers and on-site teams
Conduct regular client site visits and performance reviews
Facilitate monthly client meetings and ongoing touchpoints across multiple locations
Monitor KPIs and SLAs to ensure compliance and performance standards
Develop, maintain, and improve SOPs
Lead training and development initiatives
Support and participate in strategic business reviews, including preparation, presentation, and follow-up actions
Gather and act on client feedback through surveys and direct engagement
Collaborate with internal resources to implement process improvements and operational enhancements

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Management, or a related field, or equivalent experience
5+ years of experience in business process outsourcing (BPO), operations management, or client services
At least 2 years in a management role with responsibility for supervising teams and supporting operational performance
Experience managing multi-site or multi-client environments is required
Proficiency in Microsoft Office Suite
Familiarity with operational systems, reporting tools, and service delivery platforms
Strong operational leadership skills with experience managing multi-site or multi-client environments
Deep understanding of service delivery, workflow optimization, and operational performance management
Strong analytical skills with the ability to monitor KPIs and drive data-informed decisions
Ability to lead, coach, and develop frontline managers and operational staff
Strong problem-solving skills with a proactive approach to issue resolution
Ability to manage competing priorities in a fast-paced, client-facing environment
Experience working in production or office services environments is preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Annual bonus eligibility