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Payroll Tax Support Specialist
K2 Services. Monitor and respond to the payroll mailbox and ticketing portal within SLA requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payroll processing, U.S. tax compliance, and employee communication. Proficient in managing payroll inquiries and maintaining accurate records while ensuring adherence to service level agreements.
Highest-signal resume keywords
Payroll ProcessingU.S. Tax ComplianceWorkdayEmployee CommunicationCase Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PayrollGross-To-Net CalculationsDeductionsTaxesW-2 ReprintsVerification Of EmploymentCase LoggingTrackingCategorization
Soft Skills
Excellent Written EnglishEmpathyDiscretion
Tools & Technologies
WorkdayTicketing Tools
Industry Keywords
Payroll MailboxHR Shared ServicesEmployee SupportFAQsKnowledge Base
About the role
Key responsibilities & impact- Monitor and respond to the payroll mailbox and ticketing portal within SLA requirements
- Resolve tier-1 cases involving pay, deductions, taxes, and direct deposit
- Log, track, and categorize cases; keep the queue current
- Produce pay statements, W-2 reprints, and verification of employment requests
- Assist in registration of new states and localities and closing entities with tax agencies
- Draft clear, on-brand employee communications on payroll matters
- Escalate complex tax and processing issues to the appropriate owner with context
- Maintain FAQs, templates, and a knowledge base for common questions
- Support year-end and open-enrollment inquiry spikes
- Support the Processing Team during the bi-weekly payroll schedule
Requirements
What you’ll need- 3+ yrs payroll, HR shared services, or employee-support role
- Beginner to intermediate US tax compliance knowledge base
- Knowledge of U.S. payroll concepts — gross-to-net, taxes, deductions
- Workday and ticketing / case tools preferred
- Excellent written English, empathy, and discretion
- Fluent English
- Consistent overlap with U.S. business hours
Benefits
Comp & perks- Comprehensive health and wellness benefits
- Remote-first flexibility