Senior Director, Executive Hospitality, Client Experience

K2 Services

. Lead executive hospitality and client experience programs across multiple locations .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $175,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive hospitality leadership experience with a focus on delivering high-touch, white-glove customer experiences. Proficient in developing service standards, managing vendor relationships, and executing premium food and beverage operations in luxury environments.

Highest-signal resume keywords

Hospitality Leadership ExperienceFood & Beverage OperationsEvent ExecutionRelationship Management SkillsLuxury Service Training Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service ProtocolsQuality StandardsProject ManagementGuest ServicesCatering Management

Soft Skills

Exceptional CommunicationPresentation SkillsOrganizational SkillsPlanning Skills

Certifications & Qualifications

Forbes Five-Star Training

Industry Keywords

Luxury HotelsExecutive Conference CentersPrivate ClubsPremium Hospitality EnvironmentsC-Suite Interaction

About the role

Key responsibilities & impact

Lead executive hospitality and client experience programs across multiple locations
Develop and maintain elevated service standards for executives, clients, and visitors
Curate premium food, beverage, and catering experiences for meetings, events, and executive engagements
Partner directly with senior executives and business leaders to anticipate and exceed service expectations
Support the development of skills to deliver VIP visits, board meetings, leadership events, and client-facing programs
Establish hospitality training, service protocols, and quality standards
Support the development of vendor relationships and hospitality partnerships
Monitor service performance, guest satisfaction, and continuous improvement initiatives

Requirements

What you’ll need

8-10+ years of hospitality leadership experience
Experience in luxury hotels, resorts, executive conference centers, private clubs, or premium hospitality environments
Strong knowledge of food & beverage operations, catering, event execution, and guest services
Proven experience delivering high-touch, white-glove customer experiences
Exceptional communication, presentation, and relationship management skills
Demonstrated ability to interact confidently with C-suite executives and high-profile clients
Strong organizational, planning, and project management capabilities
Bachelor’s degree in hospitality, Hotel Management, Food & Beverage Management, or related field preferred
Preferred background with luxury brands such as Ritz-Carlton, Four Seasons, St. Regis, Waldorf Astoria, Mandarin Oriental, or similar
Experience supporting legal, consulting, financial services, or Fortune 500 corporate environments
Forbes Five-Star or luxury service training experience
Up to 35% domestic travel

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
May be eligible for an annual bonus